Licensing issue during product startup

[Scott Wells]

An existing user saw the following issue this morning upon product startup:

"An unexpected error occurred during license validation: Failed to save the trial data."

The log shows:

2017-10-18 07:35:03,729 [  66518]   INFO - ellij.license.LicenseValidator - Server license validation result was NotGenuine.
2017-10-18 07:35:04,265 [  67054]  ERROR - ellij.license.LicenseValidator - An unexpected error occurred during license validation.
com.wyday.turboactivate.TurboActivateException: Failed to save the trial data.

The user has a genuine license and has configured the network properly for wyday.com.

I'm going to use this issue to track the resolution including a few test artifacts.

[Scott Wells]

This is the exact same build as the official but with the licensing libraries updated to the latest. Hopefully that will fix it, but if things fail with that I can reach out to the licensing vendor for assistance.

[Scott Wells]

The test build can be installed using Settings>Plugins>Install plugin from disk.

[Scott Wells]

If that does fail, this may also help us force the key to re-register.

[Scott Wells]

The changes in the original attachment are now in 1.8.0.8.

[Scott Wells]

Seemed to be an issue with the host machine. Resolving here.