AccountId
|
- Type
- reference
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- ID of the account associated with this case.
|
BusinessHoursId |
- Type
- reference
- Properties
- Create, Filter, Group,
Sort,
Update
- Description
- ID of the business hours associated with this case.
|
Comments |
- Type
- reference
- Properties
- Create, Delete, Layout, Nillable, Query, Retrieve, Search, Sort, Undelete, Update
- Description
- Used to insert a new CaseComment. Email textarea has a length of 4000 chars.
|
CaseNumber
|
- Type
- string
- Properties
- Autonumber, Defaulted on create, Filter, idLookup, Sort
- Description
- Assigned automatically when each case is inserted. It can't be set directly, and it
can't be modified after the case is created.
|
ClosedDate
|
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The date and time when the case was closed.
|
|
- Type
- reference
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
-
This field is available in API version 24.0 and later.
|
ConnectionReceivedId |
- Type
- reference
- Properties
- Filter, Nillable
- Description
- ID of the PartnerNetworkConnection that shared this record with your organization.
This field is available if you enabled Salesforce to Salesforce.
|
ConnectionSentId |
- Type
- reference
- Properties
- Filter, Nillable
- Description
- ID of the PartnerNetworkConnection that you shared this record with. This field is
available if you enabled Salesforce to Salesforce. This field is supported using API versions
earlier than 15.0. In all other API versions, this
field’s value is null. You can use the new PartnerNetworkRecordConnection object to forward records to
connections.
|
ContactEmail
|
- Type
- email
- Properties
- Filter, Group,
Nillable, Sort
- Description
-
Email address for the Contact. The Case.ContactEmail field displays the Email
field on the contact that is referenced by Case.ContactId. Label is
Contact Email. This field is available in API version 38.0
and later.
|
ContactFax |
- Type
- phone
- Properties
- Filter, Group,
Nillable, Sort
- Description
-
Fax number for the Contact. Label is Contact Fax. This field is available in API
version 38.0 and later.
|
ContactId
|
- Type
- reference
- Properties
-
Create, Filter, Group,
Nillable, Sort, Update
- Description
- ID of the associated Contact.
|
ContactMobile |
- Type
- phone
- Properties
- Filter, Group,
Nillable, Sort
- Description
-
Mobile telephone number for the Contact. Label is Contact Mobile. This field is available in API
version 38.0 and later.
|
ContactPhone |
- Type
- phone
- Properties
- Filter, Group,
Nillable, Sort
- Description
-
Telephone number for the Contact. Label is Contact Phone. This field is available in API
version 38.0 and later.
|
CreatorFullPhotoUrl |
- Type
- string
- Properties
- Filter, Group,
Nillable, Sort
- Description
-
URL of the user’s profile photo from the feed.
Chatter Answers must be enabled to view this field. This field is available in API version 26.0 and later.
|
CreatorName |
- Type
- string
- Properties
- Filter, Group,
Nillable, Sort
- Description
-
Name of the user who posted the question or reply. Only the
first name of internal users (agents) appears to portal users in the feed. Chatter
Answers must be enabled to view this field.
This field is available in API version 26.0 and later.
|
CreatorSmallPhotoUrl |
- Type
- string
- Properties
- Filter, Group,
Nillable, Sort
- Description
-
URL of the user’s thumbnail photo from the feed.
Chatter Answers must be enabled to view this field.
This field is available in API version 26.0 and later.
|
Description
|
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- A text description of the case. Limit: 32 KB.
|
FeedItemId |
- Type
- reference
- Properties
- Create, Group, Nillable, Sort
- Description
- ID of the question in Chatter associated with the case. This field is available in API
version 33.0 and later, and is only accessible in organizations where Question-to-Case is
enabled.
|
HasCommentsUnreadByOwner
|
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group,
Sort
- Description
- Indicates whether a case contains comments that the case owner hasn’t read (true) or not (false).
|
HasSelfServiceComments
|
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group,
Sort
- Description
- Indicates whether a case has comments added by a Self-Service user (true) or not (false).
|
IsClosed
|
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group,
Sort
- Description
- Indicates whether the case is closed (true) or
open (false). This field is controlled by the
Status
field; it can't be set directly. Label is Closed.
|
IsClosedOnCreate
|
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group,
Sort
- Description
- Indicates whether the case was closed at the same time that it was created (true) or not (false).
This flag is read-only and is automatically set when a record is created. It can't be set
to true unless the IsClosed flag
is also true.
|
IsDeleted
|
- Type
- boolean
- Properties
- Defaulted on create, Filter
- Description
- Indicates whether the object has been moved to the Recycle Bin
(true) or not (false). Label is Deleted.
|
IsEscalated
|
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group,
Sort,
Update
- Description
- Indicates whether the case has been escalated (true) or not. A case's escalated state does not affect how you can use a case,
or whether you can query, delete, or update it. You can set this flag via the API. Label
is Escalated.
|
IsSelfServiceClosed |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group,
Sort
- Description
- Indicates whether the case is closed for Self-Service users (true) or not (false).
|
IsStopped |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group,
Sort
- Description
- Indicates whether an entitlement process on a case is stopped (true) or not (false).
|
IsVisibleInSelfService
|
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group,
Sort
- Description
- Indicates whether the case can be viewed in the Customer Service Portal, Partner
Service Portal, and Self-Service Portal (true) or
not (false). This field is applied for case
visibility in the Partner Relationship Management, Customer Service Portal, and the
earlier version of Self Service Portal. The field does not alter sharing and will not
prevent usage of a direct URL to a case if a portal user has read or write access.
|
LastReferencedDate |
- Type
- date
- Properties
- Filter, Nillable, Sort, Update
- Description
- The timestamp for when the current user last viewed a
record related to this record.
|
LastViewedDate |
- Type
- date
- Properties
- Filter, Nillable, Sort, Update
- Description
- The timestamp for when the current user last viewed
this record. If this value is null, this
record might only have been referenced
(LastReferencedDate) and not viewed.
|
Origin
|
- Type
- picklist
- Properties
- Create, Filter, Group,
Nillable,Sort, Update
- Description
- The source of the case, such as Email, Phone, or Web. Label
is Case Origin.
|
OwnerId
|
- Type
- reference
- Properties
- Create, Defaulted on create, Filter, Group,
Sort,
Update
- Description
- ID of the contact who owns the case.
|
ParentId |
- Type
- reference
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- The ID of the parent case in the hierarchy. The label is Parent
Case.
|
Priority
|
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group,
Nillable, Sort, Update
- Description
- The importance or urgency of the case, such as High, Medium, or Low.
|
QuestionId
|
- Type
- reference
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- The question in the answers community that is associated with the case. This field
does not appear if you don't have an answers community enabled.
|
Reason
|
- Type
- picklist
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- The reason why the case was created, such as Instructions
not clear, or User didn’t attend
training.
|
RecordTypeId
|
- Type
- reference
- Properties
- Create, Filter, Nillable, Update
- Description
- ID of the record type assigned to this object.
|
SlaStartDate |
- Type
- dateTime
- Properties
- Create, Filter, Nillable, Update
- Description
- Shows the time that the case entered an entitlement process. If you have the “Edit”
permission on cases, you can update or reset the time if you have the
“Edit” permission on cases.
-
This field is available in API version 18.0 and later.
|
SourceId |
- Type
- reference
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- The ID of the social post source.
|
Status
|
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group,
Nillable, Sort, Update
- Description
- The status of the case, such as “New,” “Closed,” or
“Escalated.” This field directly controls the IsClosed flag.
Each predefined Status value
implies an IsClosed flag
value. For more information, see CaseStatus.
|
StopStartDate |
- Type
- dateTime
- Properties
- Filter, Nillable
- Description
- The date and time an entitlement process was stopped on the case.
This field is available in API version 18.0 and later.
|
Subject
|
- Type
- string
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- The subject of the case. Limit: 255 characters.
|
SuppliedCompany
|
- Type
- string
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- The company name that was entered when the case was created. This field can't be
updated after the case has been created. Label is Company.
|
SuppliedEmail
|
- Type
- email
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- The email address that was entered when the case was created. This field can't be
updated after the case has been created. Label is Email.
If your
organization has an active auto-response rule, SuppliedEmail is
required when creating a case via the API. Auto-response rules use the email in the
contact specified by ContactId. If no email
address is in the contact record, the email specified here is used.
|
SuppliedName
|
- Type
- string
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- The name that was entered when the case was created. This field can't be updated after
the case has been created. Label is Name.
|
SuppliedPhone
|
- Type
- string
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- The phone number that was entered when the case was created. This field can't be
updated after the case has been created. Label is Phone.
|
Type
|
- Type
- picklist
- Properties
- Create, Filter, Group,
Nillable, Sort, Update
- Description
- The type of case, such as Feature Request or
Question.
|