CaseStatus

Represents the status of a Case, such as New, On Hold, or In Process.

Supported Calls

describeSObjects(), query(), retrieve()

Fields

Field Details
ApiName
Type
string
Properties
Filter, Group, Nillable, Sort
Description
Uniquely identifies a picklist value so it can be retrieved without using an id or master label.
IsClosed
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether this case status value represents a closed Case (true) or not (false). Multiple case status values can represent a closed Case.
IsDefault
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether this is the default case status value (true) or not (false) in the picklist.
MasterLabel
Type
string
Properties
Filter, Group, Nillable, Sort
Description
Master label for this case status value. This display value is the internal label that does not get translated.
SortOrder
Type
int
Properties
Filter, Group, Nillable, Sort
Description
Number used to sort this value in the case status picklist. These numbers are not guaranteed to be sequential, as some previous case status values might have been deleted.

Usage

This object represents a value in the case status picklist. The case status picklist provides additional information about the status of a Case, such as whether a given Status value represents an open or closed case. Query the CaseStatus object to retrieve the set of values in the case status picklist, and then use that information while processing Case records to determine more information about a given case. For example, the application could test whether a given case is open or closed based on its Status value and the value of the IsClosed property in the associated CaseStatus object.

See Also