CaseShare

Represents a sharing entry on a Case.

Supported Calls

describeSObjects(), create(), delete(), query(), retrieve(), update(), upsert()

Special Access Rules

Customer Portal users can’t access this object.

Fields

The properties available for some fields depend on the default organization-wide sharing settings. The properties listed are true for the default settings of such fields.

Field Details
CaseAccessLevel
Type
picklist
Properties
Filter, Group, Restricted picklist, Sort
Description
Level of access that the User or Group has to the Case. The possible values are:
  • Read
  • Edit
  • All This value is not valid for creating or deleting records.

This field must be set to an access level that is higher than the organization’s default access level for cases.

CaseId
Type
reference
Properties
Filter, Group, Sort
Description
ID of the Case associated with this sharing entry. This field can't be updated.
IsDeleted
Type
boolean
Properties
Defaulted on create, Filter
Description
Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is Deleted.
RowCause
Type
picklist
Properties
Filter, Group, Restricted picklist, Sort
Description
Reason that this sharing entry exists. You can only write to this field when its value is either omitted or set to Manual (default). You can create a value for this field in API versions 32.0 and later with the correct organization-wide sharing settings.
Valid values include:
  • Manual—The User or Group has access because a user with “All” access manually shared the Case with them.
  • Owner—The User is the owner of the Case.
  • ImplicitChild—User or Group has access to the Case on the Account associated with this Case.
  • Rule—The User or Group has access via a Case sharing rule.
UserOrGroupId
Type
reference
Properties
Filter, Group, Sort
Description
ID of the User or Group that has been given access to the Case. This field can't be updated.

Usage

This object allows you to determine which users and groups can view and edit Case records owned by other users.

If you attempt to create a new record that matches an existing record, request updates any modified fields and returns the existing record.

See Also