IsDeleted |
- Type
- boolean
- Properties
- Defaulted on create, Filter
- Description
- Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is Deleted.
|
IsHtml |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether the Solution is an HTML solution (true) or not (false).
|
IsOutOfDate |
- Type
- boolean
- Properties
- Defaulted on create, Filter
- Description
- Read-only field that indicates whether a solution master has been
updated since the translated version was created (true) or not (false). Note that this field does not appear in the page
layout of master solutions.
|
IsPublished |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Indicates whether the Solution has been published (true) or not (false). A solution’s
published state does not affect how it can be used, or whether you
can query, update, or delete it. Label is Public.

Note
Prior to Spring ‘14, the label was Visible
in Self-Service Portal.
|
IsPublishedInPublicKb |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Indicates whether the Solution has been published as a Public Solution (true) or not (false). Label is Visible in Public Knowledge
Base.
This field only applies to solutions, not articles
in the public knowledge base.
|
IsReviewed |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether the Solution has been reviewed (true) or not (false). This flag
can only be set indirectly via the Status picklist. Each predefined Status value implies an IsReviewed value. Label is Reviewed.
|
LastReferencedDate |
- Type
- date
- Properties
- Filter, Nillable, Sort, Update
- Description
- The timestamp for when the current user last viewed a
record related to this record.
|
LastViewedDate |
- Type
- date
- Properties
- Filter, Nillable, Sort, Update
- Description
- The timestamp for when the current user last viewed
this record. If this value is null, this
record might only have been referenced
(LastReferencedDate) and not viewed.
|
OwnerId |
- Type
- reference
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- ID of the User who owns the Solution.
|
ParentId |
- Type
- reference
- Properties
- Create, Defaulted on create, Filter, Update
- Description
- ID of the master solution, if this is the translation of a master
solution.
|
RecordTypeId |
- Type
- reference
- Properties
- Create, Filter, Nillable, Update
- Description
- ID of the RecordType to which the Solution is associated.
|
SolutionLanguage |
- Type
- picklist
- Properties
- Create, Filter, Restricted picklist, Update
- Description
- The language that the solution is written in, such as French or Chinese (Traditional).
|
SolutionName |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- Required. If a client application creates a new Solution and a value for this field is unspecified, a hyphen (-), the
default value for this field, is used. Limit: 255 characters. Label
is Title.
|
SolutionNote |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- The details of the Solution record. Limit: 32,000 characters.
Label is Solution Details.

Note
If you have HTML Solutions enabled, any HTML tags
used in this field are verified before the object is created or updated.
If invalid HTML is entered, an error is thrown. Any JavaScript used
in this field is removed before the object is created or updated.
|
SolutionNumber |
- Type
- string
- Properties
- Autonumber, Defaulted on create, Filter, Sort
- Description
- An identifying number that is assigned automatically when a solution
is created. It can’t be set directly, and it can’t be
modified.
|
Status |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group,
Sort,
Update
- Description
- Required. The status of the solution. Directly controls the IsReviewed value. To obtain the status values in the picklist, a
client application can query the SolutionStatus.
|
TimesUsed |
- Type
- int
- Properties
- Filter, Group, Sort
- Description
- Number of times this solution has been used. Label is Num Related Case.
|