Body |
- Type
- textarea
- Properties
- Nillable, Sort
- Description
-
The content of the CaseFeed. Required
when Type is TextPost. Optional when Type is ContentPost or LinkPost. This field is
the message that appears in the feed.
|
CommentCount |
- Type
- int
- Properties
-
Filter, Group, Sort
- Description
- The number of FeedComments associated with this
feed item.

Tip
In a feed that supports pre-moderation,
CommentCount isn’t updated until a comment is published.
For example, say that you comment on a post that already has one published comment
and your comment triggers moderation. Now there are two comments on the post, but
the count says there's only one. In a moderated feed, your comment isn’t counted
until it's approved by an admin or a person with “CanApproveFeedPostAndComment” or
“ModifyAllData” permission. Feed moderation has implications on how you retrieve
feed comments. In a moderated feed, rather than retrieving comments by looping
through CommentCount, go through pagination until end of
comments is returned.
|
ConnectionId |
- Type
- reference
- Properties
- Filter, Group,
Nillable, Sort
- Description
- When a PartnerNetworkConnection modifies a record that is tracked, the CreatedBy field contains
the ID of the system administrator and the ConnectionId contains
the ID of the PartnerNetworkConnection. Available if Salesforce to Salesforce
is enabled for your organization.
|
ContentData |
- Type
- base64
- Properties
- Nillable
- Description
- Available in API version 36.0 and earlier only. Required if Type is ContentPost. Encoded file data in any format, and can’t be 0
bytes. Setting this field automatically sets Type to
ContentPost.
|
ContentDescription |
- Type
- textarea
- Properties
- Nillable, Sort
- Description
- Available in API version 36.0 and earlier only.
The description of the file
specified in ContentData.
|
ContentFileName |
- Type
- string
- Properties
- Group, Nillable, Sort
- Description
- Available in API version 36.0 and earlier only.
The file uploaded to the feed.
Required if Type is ContentPost. Setting ContentFileName automatically sets
Type to ContentPost.
|
ContentSize |
- Type
- int
- Properties
-
Group, Nillable, Sort
- Description
- Available in API version 36.0 and earlier only. The
size of the file (in bytes) uploaded to the feed. This field is read-only
and is automatically determined during insert.
|
ContentType |
- Type
- string
- Properties
-
Group, Nillable, Sort
- Description
- Available in API version 36.0 and earlier only. The
MIME type of the file uploaded to the feed. This field is read-only and is
automatically determined during insert.
|
FeedPostId |
- Type
- reference
- Properties
- Filter. Group,
Nillable, Sort
- Description
-
This field was removed in API version 22.0, and is
available in earlier versions for backward compatibility only. Use FeedItem instead.
The ID of the associated FeedPost. A
FeedPost
represents the following types of changes in a CaseFeed: status updates, changes to tracked
fields, text posts, link posts, and content posts.
Ordering by LastModifiedDate DESC sorts the feed by
both the most recent feed item or comment.
|
InsertedById |
- Type
- reference
- Properties
-
Group, Nillable, Sort
- Description
- ID of the user who added this object to the feed.
For example, if an application migrates posts and comments from another
application into a feed, the InsertedBy value is set to
the ID of the logged-in user.
|
IsDeleted |
- Type
- boolean
- Properties
-
Defaulted on create, Filter, Group, Sort
- Description
-
Standard system field.
Indicates whether the record has been moved to the
Recycle Bin (true) or not (false).
|
IsRichText |
- Type
- boolean
- Properties
-
Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether the feed item Body
contains rich text. Set IsRichText to true if you post a rich text feed item via SOAP API. Otherwise, the
post is rendered as plain text.
Rich text supports the following HTML
tags:

Note
In API version 35.0 and later, the system replaces special
characters in rich text with escaped HTML. In API version 34.0 and prior,
all rich text appears as a plain-text representation.
|
LastModifiedDate |
- Type
- dateTime
- Properties
- Defaulted on create, Filter, Sort
- Description
- This field is a standard system field.
When a feed item is created, LastModifiedDate is the same as CreatedDate. If a FeedComment is inserted on the feed item, then LastModifiedDate becomes the CreatedDate for the FeedComment. Deleting the FeedComment does not change the LastModifiedDate.
Ordering by
LastModifiedDate DESC sorts the
feed by both the most recent feed item or comment.
|
LikeCount |
- Type
- int
- Properties
-
Filter, Group, Sort
- Description
- The number of FeedLikes associated with this feed
item.
|
LinkURL |
- Type
- url
- Properties
- Nillable, Sort
- Description
-
The URL of the LinkPost.
|
NetworkScope |
- Type
- picklist
- Properties
- Group, Nillable, Restricted picklist, Sort
- Description
- Specifies whether this feed item is available in
the default community, a specific community, or all communities. This field is available in API version 26.0 and later, if Salesforce Communities is enabled for your organization.
NetworkScope can have the following values:
-
NetworkId—The ID of the community in which the FeedItem is available. If left empty, the feed item is
only available in the default community.
-
AllNetworks—The feed item
is available in all communities.
Note the following exceptions for
NetworkScope:
- Only feed items with a Group or User parent can set a
NetworkId or a null value for
NetworkScope.
- For feed items with a record parent, users can set
NetworkScope only to AllNetworks.
- You can’t filter a FeedItem on the
NetworkScope field.
|
ParentId |
- Type
- reference
- Properties
- Filter, Group,
Sort
- Description
-
ID of the case record that is tracked in the feed. The
feed is displayed on the detail page for this record.
|
RelatedRecordID |
- Type
- reference
- Properties
- Group, Nillable, Sort
- Description
-
ID of the ContentVersion article associated with a ContentPost. This field is null for all posts except ContentPost. For example, set this field to an existing
ContentVersion and post it to a feed as a CaseFeed object of Type
ContentPost.
|
Title |
- Type
- string
- Properties
- Group, Nillable, Sort
- Description
-
The title of the CaseFeed. When the
Type is LinkPost, the LinkURL is the URL, and this field is
the link name.
|
Type |
- Type
- picklist
- Properties
- Filter, Group,
Nillable, Restricted picklist, Sort
- Description
-
The type of CaseFeed item:
-
ActivityEvent—indirectly
generated event when a user or the API adds a Task associated with a feed-enabled parent
record (excluding email tasks on cases). Also occurs when a user or the
API adds or updates a Task or Event associated with a case record
(excluding email and call logging).
For a recurring Task with CaseFeed disabled, one event is generated for the series
only. For a recurring Task with CaseFeed enabled, events are generated for the series and
each occurrence.
-
AdvancedTextPost—created when a user posts a group
announcement and, in Lightning Experience as of API version 39.0 and
later, when a user shares a post.
-
AnnouncementPost—Not
used.
-
ApprovalPost—generated when
a user submits an approval.
-
BasicTemplateFeedItem—Not
used.
-
CanvasPost—a post made by a
canvas app posted on a feed.
-
CollaborationGroupCreated—generated when a user creates a
public group.
-
CollaborationGroupUnarchived—Not used.
-
ContentPost—a post with an attached file.
-
CreatedRecordEvent—generated
when a user creates a record from the publisher.
-
DashboardComponentAlert—generated when a dashboard metric
or gauge exceeds a user-defined threshold.
-
DashboardComponentSnapshot—created when a user posts a
dashboard snapshot on a feed.
-
LinkPost—a
post with an attached URL.
-
PollPost—a poll posted on a
feed.
-
ProfileSkillPost—generated
when a skill is added to a user’s Chatter
profile.
-
QuestionPost—generated when a user posts a question.
-
ReplyPost—generated when
Chatter Answers posts a reply.
-
RypplePost—generated when a
user creates a Thanks badge in Work.com.
-
TextPost—a
direct text entry on a feed.
-
TrackedChange—a change or group of changes to a tracked
field.
-
UserStatus—automatically
generated when a user adds a post. Deprecated.
The following values appear in the
Type picklist for all feed objects but apply only to
CaseFeed:
-
AttachArticleEvent—generated event when a user attaches
an article to a case.
-
CallLogPost—generated
event when a user logs a call for a case through the user interface. CTI
calls also generate this event.
-
CaseCommentPost—generated
event when a user adds a case comment for a case object.
-
ChangeStatusPost—generated
event when a user changes the status of a case.
-
ChatTranscriptPost—generated event when Live Agent
transcript is saved to a case.
-
EmailMessageEvent—generated event when an email related
to a case object is sent or received.
-
FacebookPost—generated
when a Facebook post is created from a case. Deprecated.
-
MilestoneEvent—generated
when a case milestone is completed or reaches violation status.
-
SocialPost—generated when
a social post is created from a case.
|
Visibility |
- Type
- picklist
- Properties
-
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- Specifies whether this feed item is available to all users or internal users
only. This field is available in API version 26.0 and later, if Salesforce Communities
is enabled for your organization.
Visibility can have
the following values:
-
AllUsers—The feed item is
available to all users who have permission to see the feed item.
-
InternalUsers—The feed item is available to internal
users only.
Note the following exceptions for
Visibility:
- For record posts, Visibility is set to InternalUsers for all internal users by
default.
- External users can set Visibility only to AllUsers.
-
Visibility can be updated on record posts.
- The Update property is supported
only for feed items posted on records.
|