Error when using the sprint burndown gadget

[Evelyn Valdez]

Great Gadgets App Processing Error

Something went wrong while processing your request. The action you were trying to execute could not be completed successfully. The server returned: Error ID 5927042134692633 - Received http error code 400 when accessing the JIRA system. JIRA server response: {"errorMessages":["A value with ID '14964' does not exist for the field 'filter'."],"warningMessages":[]}

[Andreea Tanase]

Hi Evelyn,

Thanks for posting.

This type of error happens when the filter of the board is not shared and due to this the app can not run the filter.
Go to the filter of the selected agile board and share it:

• open the agile board that is used by the gadget
• click ... in top right corner
• click Board settings
• click Edit filter query. This will open the board's filter
• click Details -> Edit permissions and configure it in order to be shared with My Organization.
• click Add and then Save.
• go to your Dashboard and refresh the Sprint Burndown Gadget.

Please let me know if this solved the problem.

Thank you,
Andreea

[Andreea Tanase]

Closing this issue as resolution was provided. Please reopen if necessary.