Error on using Work break-down structure gadget

[deshetty]

Hi Team,

to describe our issue, when we try to load Work break-down structure(WBS) gadget.

our observation: even if we use a simple query as project = XYZ. we do get this error and this issue do not happen for all projects only specific one.

we recieve below error.

Great Gadgets App Error

Something went wrong while processing your request. The action you were trying to execute could not be completed successfully. Error ID: 7706377747790225 - The request could not be processed because an internal server error occured in your JIRA server. If the problem persists after 15 minutes, please contact Atlassian Support.

[Danut M [StonikByte]]

Hi @deshetty,

Thanks for posting.

Can you please look in the Jira log file (atlassian-jira.log)? It should be an error logged with more details.

Please provide the log file or the error logged.

‌

Danut.

[deshetty]

  <div class="preview-container wiki-content"><!-- loaded via ajax --></div>
  <div class="mask"></div>
</div>

</div> </form>

[deshetty]

hi ,

attached the Error Log file

[Danut M [StonikByte]]

Hi. Thanks for providing the error log.

‌

It seems to be an error given by Jira when our add-on makes a request to Jira’s REST API for obtaining the issues from the filter.

Can you please open this URL in your browser and check if it gives any errors? Please replace “http://YOUR_JIRA_URL' with your JIRA’s base URL right after pasting it in browser’s address bar.

http://YOUR_JIRA_URL/rest/api/2/search?jql=project+%3D+ECSCS+AND+issuetype+in+(Initiative%2C+Bug%2C+concept%2C+Document%2C+Epic%2C+Spike%2C+Story%2C+Sub-task%2C+Task)+ORDER+BY+duedate+ASC%2C+key+DESC&fields=id%2Ckey%2Csummary%2Cstatus%2Cparent%2Cissuetype%2Ccustomfield_10830%2Ccustomfield_10831%2Ccustomfield_12733&maxResults=300&startAt=50

‌

Thank you,

Danut Manda

‌

‌

[deshetty]

  <div class="preview-container wiki-content"><!-- loaded via ajax --></div>
  <div class="mask"></div>
</div>

</div> </form>

[deshetty]

Attached the error image(wbs_1) .while running that URL in browser.

[Danut M [StonikByte]]

Hi deshetty,

‌

Thanks for testing that URL.

This is a Jira issue. When calling that Jira REST API end-point (from outside of our app), the Jira server returns “internal server error”. Not sure why…

Please open a support ticket with Atlassian and give them the URL that you tested and the screenshot with the error. Feel free to add me ([e-mail]) in the CC of that ticket, so I can intervene if necessary.

‌

Danut

‌

[deshetty]

hi @danut,

total number of issues under that project is 230. we altered the query to filter less number of issue and gadget is working fine.

But surprising its throwing error for just 230 issue.

is there any solution to over come this

[deshetty]

hi @danut, we are waiting for your response.

as one of our user is waiting to know,

regards to the limits and if they are configurable? especially if they have to break down their projects query into multiple view to get around the limitations.

[Danut M [StonikByte]]

Hi deshetty,

As I explained already, the error is given by Jira when our app makes a request to that Jira end-point.

There is nothing we can do; the issue is not under control. As I recommended already, please open a support ticket with Atlassian so they can investigate why that error is given even if there are only 230 issues.

Danut.

‌

‌

[Danut M [StonikByte]]

Closing this ticket for now. This is a Jira issue and, as advised, a ticket should be open with Atlassian Support.