Wallpaper Dashboards with JS errors

[Hannes Mehr]

A Dashboard with Great Gadgets failing to load with an JS error:

Uncaught SyntaxError: Unexpected token &
    at eval (<anonymous>)
    at batch.js?adg3Enabled=true&locale=de-DE:69
    at Function.globalEval (batch.js?adg3Enabled=true&locale=de-DE:69)
    at HTMLScriptElement.<anonymous> (batch.js?adg3Enabled=true&locale=de-DE:181)
    at Function.each (batch.js?adg3Enabled=true&locale=de-DE:70)
    at init.domManip (batch.js?adg3Enabled=true&locale=de-DE:180)
    at init.append (batch.js?adg3Enabled=true&locale=de-DE:175)
    at gadgetHtml (batch.js?adg3Enabled=true&locale=de-DE:5995)
    at batch.js?adg3Enabled=true&locale=de-DE:6001
    at Array.forEach (<anonymous>)

Sometimes the widgets fail to load in the dashboard with this message:

Error: The content resolver threw the following error: Unable to retrieve addon module URL. Please check your specified module key.

[Danut M [StonikByte]]

Hi. Thanks for posting. Could please specify which browser do you have? Could you please try in other browsers? Also, is this Jira Server or Jira Cloud?

Thanks

[Hannes Mehr]

Hi,

i´ve tried with Chrome 67.0.3396.99 and Firefox 61.0.1 on Mac OS und Iceweasel (latest) on Raspian. Also tried Safari 11.1.2.

Edit: its the cloud version

[Hannes Mehr]

Hi, any news here? I currently run the trial version and the period is over soon.

[test]

Hi,

Just to add some more information here. The gadgets are failing with the following error :

Regards,

Ramon Atlassian Cloud Support

[Danut M [StonikByte]]

Hannes, the JS error that you initially reported occurs when you try to run the gadgeds in wallboard mode. Our gadgets are not wallboard capable yet - so this is mode is not supported yet. We plan to make them wallboard capable in the near future, but I can’t provide an ETA at this time.

[Danut M [StonikByte]]

Ramon, the error you mentioned is different than the one in this issue report. It most probably occurs because the filter used in the gadget is not shared, please check. If the issue persists, please open a new ticket for further investigation.

[Danut M [StonikByte]]

Fixed momentarily only for Jira Server (gadgets are wallboard compatible in version 1.1.3 released on 16-SEP-2018).

[Danut M [StonikByte]]

Unfortunately, we cannot fix this for Jira Cloud. This is a current limitation of Jira Cloud and it is not under our control. Other Atlassian vendors reported the same error for their add-on gadgets on Jira Cloud.

A ticket exists for this issue at Atlassian. All we can do is to vote that ticket with the hope that Atlassian will fix it soon:

https://jira.atlassian.com/browse/JRACLOUD-65314

Please vote the issue at the link above.

[Danut M [StonikByte]]

I am happy to inform you all that, with our help, Atlassian has fixed the Jira Cloud defect that prevented the gadgets to work in wallboard mode:  JRACLOUD-65314.
All the gadgets should now be properly displayed in wallboard mode in your Jira Cloud instance.

On Server / Data Center they were already functional. So this issue is now resolved.

Thank you,
Danut Manda