getting authentication error, please help

[Irina Elent]

Something went wrong while processing your request. The action you were trying to execute could not be completed successfully. The server returned: Could not obtain oauth token for com.stonikbyte.connect.base.rest.client.RestConnectionParams@64467f5f[issuer=com.stonikbyte.great.gadgets.plugin,userKey=557058:5092c5c1-2c60-45fb-8c01-5213abe8a277,oauthClientId,jiraBaseUrl=https://stemedge.atlassian.net,useGdpr=false]

[Irina Elent]

burnup chart: looks like gadgets are failing to get list of filters and they work fine with boards, not sure how i can figure out which user is used for plugins to check filter permissions

velocity chart: fails when using board

Version: Cloud

[Danut M [StonikByte]]

Hi Irina,

‌

Could you please provide your base URL to [e-mail] so we can check the logs on our servers?

Does it happen with a specific Jira user or for all users?

‌

Thank you,

Danut Manda

[Danut M [StonikByte]]

Hi Irina,

‌

It seems that you are connected to a server that we use for debug purposes. Probably it remained like this from a previous debug session.

Please try switching to our main production URL:

• Go to Jira Administration > Apps > Manage Apps
• Click Upload App and enter this URL https://cloud.stonikbyte.com/great-gadgets-plugin/atlassian-connect.json
• Refresh your dashboard. Try also loading the dashboard in an incognito window (press CTRL+SHIFT+N in Google Chrome)

Please let us know if this fixed the problem.

‌

Thank you,

Danut Manda

[Irina Elent]

thanks, issue was resolved