Team Velocity Gadget not working

[Venkat Prasad]

We are keep getting these errors, Can you please help us fixing this issue permanently?

Error

Something went wrong while processing your request. The action you were trying to execute could not be completed successfully. Received http error code 401. Access to /rest/agile/1.0/board/6514/configuration is not authorized. The id of this error is: 2326079451877491

[Danut M [StonikByte]]

Hi @Venkat Prasad

This error occurs when the add-on attempts to obtain the configuration of the Agile board that has id 6524.

Possible causes are:

• the Agile board no longer exists
• the current Jira user does not have permissions to access that board

Please check if it is one of the cases above. You can try this URL in your browser:

<Jira Base URL>/rest/agile/1.0/board/6514/configuration

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Thank you,

Danut Manda

[Venkat Prasad]

Hi @Danut M [StonikByte] ,

Agile board exists! I am jira admin and have full access to agile board.

Can you please help us fixing on high priority?

[Danut M [StonikByte]]

Please try the following in this order:

• enable disable the Great Gadgets add-on
• share the agile board and the filter of the board with Anyone
• copy existing board and reconfigure the gadget to use the new board - btw, does this happen for all boards or just for this one (6514)?
• upgrade to the latest add-on version 1.7.0

If the issue persists, take the atlassian-jira.log and the result of these URLs and send it to [e-mail] so we can investigate further:

• <Jira Base URL>/rest/agile/1.0/board/6514/configuration
• <Jira Base URL>/rest/agile/1.0/board/6514

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We did not receive other complaints about this issue. So we suspect that it is something specific to your environment.

Danut