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Release Burnup Burndown Chart: Ideal Burnup/Burndown, Forecast Burndown/Remaining not shown
Issue #44
resolved
No matter what I try, I only see Burned, Remaining and Current Scope in the graph. Ideal Burnup/Burndown, Forecast Burndown/Remaining are not shown.
Comments (18)
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repo owner
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reporter
I am unsure of the app version (no admin permissions), but it was installed today.
Checking the refresh option did not change anything.
Please see attachments for a screenshot of the configuration.
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reporter
- attached burndown2.png
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repo owner
Hi Ole,
The configuration looks good.
What browser do you use? Could you please try in Chrome or another browsers, preferably in an incognito/private window?
Please provide a screenshot like this by moving the mouse over a date. I want to see if the Ideal lines shows 0 or their are missing completely.
It is really strange… I am unable to reproduce on my system. Please try also un-checking that option “Count also the sub-tasks and their estimate“ just to see if it makes any difference.
Danut.
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reporter
Hi Danut,
I tested in Chromium and Firefox. I now unchecked the option about the sub-tasks, to no avail.
Please see additional screenshot.
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reporter
- attached burndown3.png
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repo owner
Hi Ole,
It seems that there is no data at all for those lines, even if their series are checked for being displayed in the gadget settings.
Perhaps it is an issue with the stored configuration of the gadget. Please try adding a new gadget and configure it identically with the existing one and see if it makes a difference.
Unfortunately we cannot reproduce it and it is the first time when we face with this issue. It is probably something specific to your environment. We need logs to continue…
If the issue persists, please install this version. We added some more logging in the Java Script console that shows the values of the series.
To install:
- download this Jar file: https://bitbucket.org/StonikByte/great-gadgets-add-on/downloads/great-gadgets-server-plugin-1.8.1-BB44-A.jar
- go to Jira Administration > Apps > Manage apps and click Upload app
- Provide the Jar that you downloaded
- Repeat your test scenario (reload gadget)
- Then press CTRL+SHIFT+J in Chrome to open the Java Script Console
- There should be a logged entry of type “warn” like the one from the attached picture. Please expand the series that are missing to see if they contain any data, take a screenshot and send it to us
Thank you,Danut Manda
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reporter
I did install the debug version, got the data. Instead of posting a screenshot, I’ll append the raw data of the log message. The only things out of the ordinary I noted is that some values expand into the future in contrast to others, and “serieForecastRemaining” only contains “NaN”s.
I will attach the output.
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reporter
- attached greatgadgetsdebug.txt
Graph is still very close to attached burndown3.png, just progressed into the future.
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reporter
oh, the ones that are not showing contain commas instead of dots as a decimal separator.
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repo owner
@Ole Langbehn
Thanks for sending the data.
I think those “commas“ are causing the problem.
serieForecastRemaining contains NaNs at the beginning which is OK because it shows data after the current date. But it also contains commas.
It is strange. Is your system or browser in a different locale (for instance, German instead of English)? Looks like in some cases float numbers are formatted with commas and in other cases with dots. This is most probably due to the locale used. Anyway, we will investigate and enforce the usage of dots.
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repo owner
Hi @Ole Langbehn
We made a potential fix. Could you please install this Jar and confirm that the lines are now visible?
Once you confirm, we will release it on Marketplace. Looking forward for your reply.
Danut Manda
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reporter
Hi Danut,
could you be so kind and provide a jar with the fix based on the 1.8.1 release? In order to convince the Jira admins to install this unofficial JAR, I need to diff the old and new jars. Your 1.8.2-RC1 contains a lot of changes, especially in java class files, that I can’t easily diff/inspect.
Cheers,
Ole
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repo owner
Hi Ole,
The fix itself involves changes in various Java classes. Similar issue might occur in the other gadgets. We fixed all of them.
Besides this fix there are a few other smaller fixes, which will be included anyway in the official version that we will launch.
So please install this one. It is safe to install it.
Danut Manda
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repo owner
Hi @Ole Langbehn ,
Any luck with this?
Danut.
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repo owner
Hi @Ole Langbehn
A fix for this issue was included in version 1.8.2 released on 12-SEP-2019.
Closing ticket for now. Please reopen if the issue persists on latest version.
Thank you,
Danut Manda
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repo owner
- changed status to resolved
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reporter
Thanks for the support and the fix. I can confirm resolution in the 1.8.2 release.
- Log in to comment
Hi Ole,
What app version do you have? Please make sure that you have the latest 1.8.1.
Please check the option “Refresh cached data at next display“ in the gadgets’s settings screen and refresh the gadget. You might have some invalid data in the cache due to the previous issue with Story Points field id.
If the issue persists, please also provide a screenshot with the gadget settings.
Thank you,
Danut Manda