Invoice No. IN010200633782: The plugin keeps restricting access to editor or getting caught in a loop

[Former user]

Hi, This is my invoice number; Invoice No. IN010200633782.

Every time I run this, it is creating a .unitypackage, but doesnt seem to find all the unused assets.

It also seems to create a loop which it doesn't escape from regardless of whether I choose to rescan or not.

I need a tool that works and this doesn't seem to be it, or I am doing something wrong, or the Collaborate settings are messing with the plugin's ability to work properly.

Please help or refund if you can't. I'm on a timeline due to other people working on the project.

Thanks,

Adam.

[Nicholas Sheehan]

Invoice Verified

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Hi Adam

Just got up (9am here in London)

Sorry to hear your having issues

Just some quick questions
* What version of Unity are you using?
* What version of the Plugin are you using?

Every time I run this, it is creating a .unitypackage, but doesnt seem to find all the unused assets.

What unused assets are not being found? (e.g. file type)
The plugin doesn't look in special folders as Unity and ourselves cannot tell if they will be loaded in dynamically at run time, these folders are folders like Resources,Editor or Plugins
Some file types cannot be checked to see if they are used or not, these are mainly scripts / shaders

It also seems to create a loop which it doesn't escape from regardless of whether I choose to rescan or not.

At what point is the plugin looping? During the scan? Before the export? After the export? During deletion?
How many files are being exported and deleted? (Might be taking a while to export or delete, we’re always looking at ways to speed this part up)
Is there any errors when this happens?
Does this happen after restarting the editor?

If you're online at any point, please join the discord ( https://discordapp.com/invite/ASFFtKn ) it'd be quicker to help over VOIP, I’m home all day

Thanks, Nick

[Nicholas Sheehan]

Hey,

We’re still awaiting for your reply!

Thanks, Nick

[Nicholas Sheehan]

Hi,

Just to let you know an update to the asset has been submitted, just waiting on Unity to approve

If I don’t hear back within a week I have to mark this issue as closed

Thanks, Nick

[Nicholas Sheehan]

Closed due to inactivity