always can get 5 users only listed in the Excel exported file

[Carrie Lin]

Hi there, It's displaying users 1 to 20 of 16380 in our users management page but when export to excel, I always can get 5 users only in the Excel.

please advise if I miss any steps? Thanks,

Carrie

[Łukasz Modzelewski]

Hi Carrie,

It look like you have a trial license - it has its limitations (limiting export to 5 users), but this should be indicated by a warning message:

If you have bought license for Admin Tools for Jira, but it is still displaying this message, please contact us as at [e-mail] with your License SEN - so that we could check its status.

Cheers,

Łukasz

[Carrie Lin]

Hi Łukasz, Thanks for your response, I would like to confirm if the plugin works in trial version to export all active users to decide for production version, is there a way for us to test export all users in trial version?

Thanks, Carrie

[Łukasz Modzelewski]

Unfortunately, no - because someone might use it once (to get the job done) and uninstall it.

If you get a paid version and it does not work as expected, you could always get a refund.

Cheers,

Łukasz