Excel addin doesn't appear in Excel after install

Issue #93 closed
Ovidiu Vasilescu
created an issue

Hey guys,

We just installed the trial version of the plugin on our JIRA instance and I can't get the Excel plugin to show up.

I have: - Setup Excel Connector 3.2.2 for JIRA - Excel Connector for JIRA Version 3.2.0 - Excel 2016

In Excel, the Addins tab is enabled for the Ribbon. Is there any way to debug this before the trial runs out?

Thanks, Ovidiu.

Official response

  • Maciej Kucharek

    Hi there,

    we're actively working to get this resolved since, as you've already noticed, it is impacting a number of corporate users. I hope we'll get to the bottom of this till the end of the week - we already know what's causing the issue, now we just need to find a fix that would be suitable for all the users.

    Stay tuned, I'll be updating you in the coming days!

    All the best, Maciej

Comments (10)

  1. Maciej Kucharek
    • changed status to open

    Hi @Ovidiu Vasilescu ,

    Thanks for reporting the issue! You're right, there is a problem that prevents Excel Connector from running properly on non-admin accounts (I know from Atlassian Answers post that you're not an admin user on your PC). We're currently working on a fix and I'll get back to you once we get it done.

    And don't worry about the trial - you should be able to request another one after the current one expires (up to 3 times I think).

    Best regards, Maciej

  2. Ovidiu Vasilescu reporter

    Thanks for the update Maciej.

    Do you have any sort of timeline on when this will be done? Are we talking about days, weeks or months? Considering that most people that are using this plugin are more of a corporate kind, they will not have admin rights, so I'm thinking we're not the only ones impacted.

    Regards, Ovidiu.

  3. Maciej Kucharek

    Hi there,

    we're actively working to get this resolved since, as you've already noticed, it is impacting a number of corporate users. I hope we'll get to the bottom of this till the end of the week - we already know what's causing the issue, now we just need to find a fix that would be suitable for all the users.

    Stay tuned, I'll be updating you in the coming days!

    All the best, Maciej

  4. Kadhem Mejri

    Hello,

    Could you tell us what should we do in order to have "excel connector for jira" in my excel sheet ?? I installed the trial version from jira, the tab "query" is added automatically to my excel sheet but I don't know how to connect to jira from my excel sheet in order to get the updated data.

    Thank you

  5. Log in to comment