scheduler create nit ticket in jira SERVICE DESK projekt

[Former user]

Hello in the round,

we migrate in Jira 7 and in older version we have scheduler in service desk projekts. in the JIRA v6.4.5 work the scheduler in Service Desk Projects.

Now I see the scheduler in Service Desk Projects but when I fire this, no issue was create.

The same action in normal Project was create ticket. What can I do?

[jost]

Hello,

Could You write which version of The Scheduler are you using currently?

[Sebastian Domschke]

Hello,

thanks für quick reaction. The version is 4.0.4.

regards

[Sebastian Domschke]

Hello,

have you a answer for my problem?

regards :)

[jost]

Hello Sebastian,

I'm working on this. Could you please send us your atlassian-jira.log file? Due to security reasons please send it to our email: [e-mail]. This could be very helpful with resolving this issue.

You can find information about atlassian-jira.log here: https://confluence.atlassian.com/pages/viewpage.action?pageId=213526227

Kind regards

[Sebastian Domschke]

So I am attach my logfile. I hope you can quickly fix it. :)

regards

[Sebastian Domschke]

Hello in round,

we have now upgradet our production-JIRA now scheduler is healthy and its ok.

I dont now how but the problem is obsolet

thx all and regards

[jost]

Hi Sebastian,

Ok, please feel free to open new issue in case of any other problem or questions.

Kind regards