custom fields of scheduled issues empty after jira update

[DanielO]

We have a lot of scheduled issues across multiple projects..

After upgrading jira from 7.1.6 to 7.2.2 the newly created issues have empty custom fields. In order to get an scheduled issue to work properly again we have to manually edit the scheduled issue and click next -> next -> save. We don't have to change anything but after this the newly created ticket will have the custom fields set.

[Łukasz Modzelewski]

Hi Daniel,

Thank You for reporting this, we will investigate this and let you know about the progress.

Could you please tell us what version of Scheduler you are using?

If it's possible please also send us log files at [e-mail] (in case we can not reproduce this situation)

Information how to find log file: https://confluence.atlassian.com/pages/viewpage.action?pageId=213526227

Best regards, Łukasz

[DanielO]

We are using jira 7.2.2 with the scheduler 4.3.1 As the update yesterday didn't go without a hitch the logs files are rather large I have tgz'ed it and will send to you in a minute.

[Łukasz Modzelewski]

Thank you for logs, we have reproduced this situation and working on solution.

I will let you know about progress

[DanielO]

thank you.. we have tried re-applying he jira update on our testing server... the problem still existed.... Hope you can fix this.

[Łukasz Modzelewski]

Hello Daniel,

We have just released 4.3.2 version of The Scheduler that fix this issue.

Please update plugin and let us know (by closing issue) if it helped.

Best regards,

Łukasz

[DanielO]

Thank you we will apply this after working hours

[DanielO]

It works. thanks !!!