- changed status to open
After upgrading to 7.3.1, TheScheduler does't work
Issue #182
resolved
After upgrading to 7.3.1, we lost the ability to use the Scheduler:
- Attempting to access the "Access Manager" page results in a 404 error
- Accessing the "Managed Scheduled Issues" page results in a spinning cursor for as long as I leave the page open
- accessing the import and export pages is successful, but I have't tried executing an import or export
- Accessing the statustics page gives an error that runs the entire page; the first couple lines are:
An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getProjectBeans' in class pl.com.tt.thescheduler.actions.TheSchedulerStatistics threw exception com.atlassian.activeobjects.internal.ActiveObjectsInitException:
We've tried uninstalling and reinstalling the plugin with no effect.
Comments (13)
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reporter
Hi Łukasz.
A little more info on the story may help: We were using Jira 6.2 and support desk 1.1 until a couple weeks ago. We upgraded to JIra 7.3 and support desk 3. When we upgraded, our Scheduler software stopped working and began behaving as described above; I believe that we were on 4.3.x.
Yesterday, I tried both upgrading the scheduler to 5.0, as well as uninstalling and reinstalling the plugin; neither worked.
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Sorry - database is SQL 2012 Enterprise.
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This evening we uninstalled the plugin, rebooted the JIRA server, and reinstalled the add-in, and we have the same error.
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reporter
The error message on the Scheduler Statistics page is:
An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getProjectBeans' in class pl.com.tt.thescheduler.actions.TheSchedulerStatistics threw exception com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [pl.com.tt.jira.plugin.theschedulerpro] at pl.com.tt.jira.plugin.theschedulerpro:thescheduler-webwork//templates/actions/TheSchedulerStatistics.vm[line 33, column 18] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:337) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:507) at org.apache.velocity.runtime.parser.node.ASTNENode.evaluate(ASTNENode.java:69) at org.apache.velocity.runtime.parser.node.ASTExpression.evaluate(ASTExpression.java:62) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:85) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336) at org.apache.velocity.Template.merge(Template.java:328) at org.apache.velocity.Template.merge(Template.java:235) at org.apache.velocity.app.VelocityEngine.mergeTemplate(VelocityEngine.java:381) at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBodyImpl(DefaultVelocityManager.java:117) at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBody(DefaultVelocityManager.java:97) at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.toWriterImpl(DefaultVelocityTemplatingEngine.java:122) at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.asHtml(DefaultVelocityTemplatingEngine.java:113) at com.atlassian.jira.web.dispatcher.JiraVelocityViewDispatcher.dispatch(JiraVelocityViewDispatcher.java:51) at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchViaVelocityView(JiraWebworkViewDispatcher.java:89) at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchView(JiraWebworkViewDispatcher.java:56) at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:20) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:51) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:32) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:79) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:51) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:92) at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:78) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:46) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181) at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85) at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:112) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:81) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:55) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.MauEventFilter.doFilter(MauEventFilter.java:49) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:80) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:242) at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:78) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:103) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148) at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:77) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.johnson.JiraJohnsonFilter.doFilter(JiraJohnsonFilter.java:53) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181) at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:139) at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:92) at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:42) at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:41) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:72) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:36) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:59) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:121) at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92) at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.atlassian.jira.web.filters.InstantUpgradeHoldingFilter.doFilter(InstantUpgradeHoldingFilter.java:99) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:108) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:349) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:784) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:802) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [pl.com.tt.jira.plugin.theschedulerpro] at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:95) at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:86) at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) ... 1 more Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library: Database: - name:Microsoft SQL Server - version:11.00.6020 - minor version:0 - major version:11 Driver: - name:jTDS Type 4 JDBC Driver for MS SQL Server and Sybase - version:1.3.1 java.sql.SQLException: The object 'U_AO_A406ED_SCHEDUL1453239299' is dependent on column 'NAME'. at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:53) at pl.com.tt.thescheduler.model.ao.upgrade.UpgradeTaskV4.upgrade(UpgradeTaskV4.java:86) at com.atlassian.activeobjects.internal.ActiveObjectUpgradeManagerImpl$1.doInTransaction(ActiveObjectUpgradeManagerImpl.java:68) at com.atlassian.activeobjects.internal.ActiveObjectUpgradeManagerImpl$1.doInTransaction(ActiveObjectUpgradeManagerImpl.java:64) at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21) at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34) at sun.reflect.GeneratedMethodAccessor226.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) at com.sun.proxy.$Proxy221.doInTransaction(Unknown Source) at sun.reflect.GeneratedMethodAccessor226.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136) at com.sun.proxy.$Proxy221.doInTransaction(Unknown Source) at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18) at sun.reflect.GeneratedMethodAccessor236.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy899.execute(Unknown Source) at com.atlassian.activeobjects.internal.SalTransactionManager.inTransaction(SalTransactionManager.java:42) at com.atlassian.activeobjects.internal.AbstractLoggingTransactionManager.doInTransaction(AbstractLoggingTransactionManager.java:16) at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.executeInTransaction(EntityManagedActiveObjects.java:204) at com.atlassian.activeobjects.internal.ActiveObjectUpgradeManagerImpl.upgrade(ActiveObjectUpgradeManagerImpl.java:64) at com.atlassian.activeobjects.internal.ActiveObjectUpgradeManagerImpl.upgrade(ActiveObjectUpgradeManagerImpl.java:36) at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.upgrade(AbstractActiveObjectsFactory.java:87) at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:67) at com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:32) at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:91) ... 6 more Caused by: java.sql.SQLException: The object 'U_AO_A406ED_SCHEDUL1453239299' is dependent on column 'NAME'. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:372) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2988) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2421) at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:671) at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:613) at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:572) at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:809) at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1288) at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1241) at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234) at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234) at net.java.ao.DatabaseProvider.executeUpdate(DatabaseProvider.java:2238) at net.java.ao.DatabaseProvider.executeUpdateForAction(DatabaseProvider.java:2294) at net.java.ao.DatabaseProvider.executeUpdatesForActions(DatabaseProvider.java:2266) at net.java.ao.schema.SchemaGenerator.migrate(SchemaGenerator.java:91) at net.java.ao.EntityManager.migrate(EntityManager.java:128) at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:51) ... 51 more
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Thank you for that information.
We have some ideas what could be the cause, but we need to analyze your logs to help you.
Please send it to support.atlassian@tt.com.pl
Link to info where to get log files: https://confluence.atlassian.com/adminjiraserver073/jira-application-home-directory-861253888.html
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Hi Joe,
Did you manage to fix the problem?
Because we did not receive any logs
Best regards,
Łukasz
-
reporter
Could you be specific with which log or logs you want?
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Jira server log file: atlassian-jira.log
Here is link to some documentation where to find it:
https://confluence.atlassian.com/adminjiraserver073/logging-and-profiling-861253813.html
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reporter
Hi Łukasz. I went on vacation for a couple of weeks and I'm back now; I'd like to try and get this solved. Do I need to do anything before I pull the logs for you - try to reinstall the plugin or anything like that? I'm worried that since I've been gone the initial erros may have been wiped out from rolling past the date.
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Yes, please. That could be helpful - try to reinstall the plugin and then visit each of the tabs you mentioned in the first post.
Send your log file it at support.atlassian@tt.com.pl
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Hi Joe,
Please update to latest version 5.0.2 and let us know if this helped.
If not then please send us atlassian-jira.log file at support.atlassian@tt.com.pl so that we could analyse it (we didn't receive it, yet)
Or you can create a support zip file: https://confluence.atlassian.com/support/create-a-support-zip-790796819.html
Best regards,
Łukasz
-
- changed status to resolved
Please update to version 5.0.9 and check if issue still exists.
If it does please create new ticket.
Cheers,
Łukasz
- Log in to comment
Hi Joe,
Please tell us something more:
from what version have you upgraded to 7.3.1
what scheduler version are you using (for jira 7.x there was avaliable 4.x generation of the scheduler and since yesterday there is also avaliable number 5)
what is your database
Please also send us your JIRA logs at support.atlassian@tt.com.pl
Best regards,
Łukasz