Schedule issue option in menu

Hi:

Some service desk users cannot see the "Schedule issue" option in the ticket menu "..." from the issue detail.

However, they can access the "Scheduled issues" option in the Add-ons menu.

I already granted permission to "Service Desk Team", "Service Desk Customers" and jira-servicedesk-users in the scheduler access management.

As administrator, I am the only one who can see the "Schedule issue" option.

Please, help.

Thanks in advance

HECTOR BRAVO .

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