Hello, I have bought the license for scheduler SEN-10497970 to be used on JIRA service desk SEN-10201194 . Our service desk license is 25 users license where as JIRa software is 50 users license. Apparantly Scheduler is asking to upgrade to match the number of JIRA users (50). Could you please sort this out as we are going to use scheduler only for Service desk (25).
Regards, Kaushal
Hi Kaushal,
For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps.
You can read more about it in Pricing tab in section "How do I determine my server pricing?"
For assistance in making changes to the purchase please contact Marzena Maćkowska at atlassian(at)ttpsc.pl
Best regards,
Łukasz Modzelewski
Hi Lucasz, What sort of way is that to provide the contact details? Can not you provide an email address ??
Regards, Kaushal
Hi Kaushal,
Email was provided atlassian(at)ttpsc.pl - (at) or [at] are sometimes used instead of @ to prevent spammers from harvesting email addresses.
We received your second request #258 and I've send it straight to Marzena, she will contact you shortly.
Best regards,
Łukasz Modzelewski
If it can not be resolved, please remove two years additional support maintenance and make it 50 users license.