Create Issue greyed out when using Scheduler Issue with in Infrastructure project

[Pushap Singh]

Hi Team

I have attached a screenshot of an error. Permissions look ok to me , can you please investigate.

Its happening with the service desk project with in Jira.

Regards Pushap

[Dominik M.]

Dear Pushap,

I'd like you to provide me with a screenshot of permissions in the project, so we can verify if the displayed message is a correct one.

Regards, Dominik

[Pushap Singh]

Hi Dominik

I have attached the screenshot of the permissions in the project along with my roles screenshot.

Please investigate and let me know if you require any further information.

Many Thanks Pushap

[Dominik M.]

Dear Pushap,

The issue was investigated and it seems that the reported problem is caused by a fact that there's a lack of proper role assigned for the Scheduler itself. To fix the issue, it must be added to a "Administer Projects".

As an example (see below) - under Administer Projects there should be added a role, which contains user of the add-on.

Important thing here is to not confuse between a user using the add-on, from the user created by the add-on itself.

Many thanks, Dominik

[Pushap Singh]

Hi Dominik

I am still having issues , after adding Project role (atlassian- add-ons- project acess) it started to work but again having the same issue.

Regards Pushap

[Pushap Singh]

I have tested it this morning, looks like this is now fixed.