"My todo" add-on tasks added to issue are not appearing in created issue

[Australian Medicines Handbook]

I have the add-on "My ToDo" which allows me to create a task list within an issue in Jira Service Desk (on-premise). So, for example, every two weeks I want an issue to keep occuring called "Windows Updates". Within this issue I have a list of computers that I need to tick off. I can add this when creating a scheduled issue with your add-on. But when the issue creates, all the list of computers is missing.

[Łukasz Modzelewski]

Hi there,

I've tested this case with latest Service Desk 3.9.1 and latest version of The Scheduler 5.1.1 - it appears to work fine.

Here is what I did:

I've added My ToDo field to my create issue screen, created sample issue, scheduled it, and created new issue in jira using "execute button", all ToDo's were there, then I've edited Scheduled Issue and addes some more task, saved it, executed - all task are there.

In this case, please give us some more details:

1. What is your Jira Service Desk version?

2. What is your database type and version?

3. What is your ToDo field configuration (from the addons section)?

It would also help if you could send us your atlassian-jira.log file, so that we could check it for error, send it at [e-mail]

Cheers,

Łukasz