JIRA Software and Service Desk Integration

[Former user]

SEN-2105354 JIRA Software SEN-L11055052 JIRA Service Desk

Currently Running: JIRA Software 7.6.1 JIRA Service Desk 3.9.1 Trial Licenese JIRA Core 7.6.1

We have JIRA Software up and running, I added JIRA Service Desk obr under applications section.

There appear to be no features available for Service Desk. Under the JIRA Service Desk Configuration page, the page is blank. Email Request has several errors. Under the Add-ons -> Manage Add-ons: Select All add-ons. All of the JIRA Service Desk plugins are disabled and will not allow us to enable them.

Screen shots of each of the above in attached word document.

[Łukasz Modzelewski]

Hi there,

It appears you have problems with Atlassian Service Desk product - not our add-on The Scheduler.

Please contact Atlassian through their support channel with all of the information: https://support.atlassian.com/

Cheers,

Łukasz

PS. The Scheduler is compatible with Service Desk since version 5.0.10, generation 4.x might not work correctly, but it would cause the problems shown on the screens.