Unable to run Free Trial

[Vibhor Maheshwari]

Tried to runa free trial and got following error while trying to install

"The add-on host returned HTTP response code 500 when we tried to contact it during installation. Please try again later or contact the add-on vendor."

[Łukasz Modzelewski]

Hi Vibhor,

Please try generating trial license through marketplace:

https://marketplace.atlassian.com/plugins/pl.com.tt.jira.plugin.theschedulerpro/server/overview

Make sure you are generating trial license for correct hosted product (Jira server, Jira Cloud).

Cheers,

Łukasz

[Vibhor Maheshwari]

Hey Lukasz

Tried once again with the link. We are on JIRA cloud so that's what we selected and still go the same error

"The add-on host returned HTTP response code 500 when we tried to contact it during installation. Please try again later or contact the add-on vendor. "

Cheers Vibhor

[Łukasz Modzelewski]

Have you tried The Scheduler for Jira Cloud before - on this instance?

Cloud applications are available for testing only for 30 days, later you have to decide if you would like to keep using it.

That might be the case, let us know.

[Vibhor Maheshwari]

Hey Lukaz,

It has only been 7 days that we have setup this instance of JIRA Software Cloud, so highly unlikely that this instance has consumed a 30 days trial.

Cheers Vibhor

[Łukasz Modzelewski]

For new instances it seems to be working fine.

Did you import all of the projects from some other Cloud instance?

Please tell me everything step by step, and attach some screenshots.

Also please send us your Jira instance URL (or URLs) at: [e-mail]

Cheers,

Łukasz

[Vibhor Maheshwari]

Ok here are the steps that I followed

[image: Inline image 1] Pressed "Try it free"

[image: Inline image 2]

Pressed "Start Free Trial" for Jira Cloud

[image: Inline image 3]

Pressed "Free Trial" [image: Inline image 4] Pressed "Accept & Install"

[image: Inline image 5]

Failure message

Our Jira URL is

https://dakshtrading.atlassian.net

[Łukasz Modzelewski]

Hi Vibhor,

We have managed to find out the root cause of the problem:

"The installation fails with an error since the public key is longer than the column length defined on the table."

Here is a similar issue raised within Atlassian Connect: https://ecosystem.atlassian.net/browse/ACSPRING-77

We will do our best to fix this for you in next release, I will let you know when it is available.

Cheers

Łukasz

[Łukasz Modzelewski]

We have just released version 2.1.2 - please give it a try (it should work now).

Cheers,

Łukasz