Unable to run Free Trial

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Issue #310 resolved
Vibhor Maheshwari created an issue

Tried to runa free trial and got following error while trying to install

"The add-on host returned HTTP response code 500 when we tried to contact it during installation. Please try again later or contact the add-on vendor."

Comments (8)

  1. Vibhor Maheshwari reporter

    Hey Lukasz

    Tried once again with the link. We are on JIRA cloud so that's what we selected and still go the same error

    "The add-on host returned HTTP response code 500 when we tried to contact it during installation. Please try again later or contact the add-on vendor. "

    Cheers Vibhor

  2. Łukasz Modzelewski
    • changed status to open

    Have you tried The Scheduler for Jira Cloud before - on this instance?

    Cloud applications are available for testing only for 30 days, later you have to decide if you would like to keep using it.

    That might be the case, let us know.

  3. Vibhor Maheshwari reporter

    Hey Lukaz,

    It has only been 7 days that we have setup this instance of JIRA Software Cloud, so highly unlikely that this instance has consumed a 30 days trial.

    Cheers Vibhor

  4. Łukasz Modzelewski

    For new instances it seems to be working fine.

    Did you import all of the projects from some other Cloud instance?

    Please tell me everything step by step, and attach some screenshots.

    Also please send us your Jira instance URL (or URLs) at: support.atlassian@tt.com.pl

    Cheers,

    Łukasz

  5. Vibhor Maheshwari reporter

    Ok here are the steps that I followed

    [image: Inline image 1] Pressed "Try it free"

    [image: Inline image 2]

    Pressed "Start Free Trial" for Jira Cloud

    [image: Inline image 3]

    Pressed "Free Trial" [image: Inline image 4] Pressed "Accept & Install"

    [image: Inline image 5]

    Failure message

    Our Jira URL is

    https://dakshtrading.atlassian.net

  6. Łukasz Modzelewski

    Hi Vibhor,

    We have managed to find out the root cause of the problem:

    "The installation fails with an error since the public key is longer than the column length defined on the table."

    Here is a similar issue raised within Atlassian Connect: https://ecosystem.atlassian.net/browse/ACSPRING-77

    We will do our best to fix this for you in next release, I will let you know when it is available.

    Cheers

    Łukasz

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