The Scheduler stopped working following Windows updates and server reboot

[Joanne Lilley]

Our IT Department applied Windows updates to the Windows Server 2012 server on which The Scheduler and Jira sit. Since then, none of the schedules have fired automatically. I can fire them manually, and I have tried re-creating the schedules, but still not working. I am guessing there's something on the server that needs switching back on, but I don't know what. Hope you can help.

[jost]

Hi Joanne,

Which version of the Scheduler are you using exactly? To analyze problem we need log file. Could you send it to us on email? Adress: [e-mail]

Here you can find information about where are the JIRA logs: https://confluence.atlassian.com/pages/viewpage.action?pageId=213526227

[jost]

Hi Joanne,

We just updated The Scheduler plugin. New release (3.2.2) contains fix for your bug. Please try to update it and let us know if new release is working well.

Release notes

   -Fixed an error associated with the MS SQL database.
   -Fixed a compatibility with JIRA Data Center (JIRA clustering is only available from 6.3 onwards)

Please notice that The Scheduler 3.2 and above is available for JIRA 6.3 – 6.3.15.

The Scheduler on marketplace:

https://marketplace.atlassian.com/download/plugins/pl.com.tt.jira.plugin.theschedulerpro/version/177

Additionally here you can find an official documentation:

https://bitbucket.org/apdc/the-scheduler/wiki/Home Regards