Scheduled issues disappeared after upgrade/license refresh

[Former user]

Hello, We recently installed The Scheduler with a 30 day trial. We have the intention of purchasing the pulgin. The 30 day trial expired today and our admin requested to extend the trial.

After the license was refreshed with the new trial all of the scheduled issues disappeared. It also appears that the version of the scheduler was updated to 3.2.9. I'm not sure which version it was before, probably whatever was current a month ago.

Not sure if it was the refreshing of the license or upgrading the version that caused all of the scheduled issues to disappear.

We are reluctant to add more scheduled issues in case they disappear after we purchase a full license and apply it.

Would appreciate any assistance in retrieving the scheduled issues that we had previously created.

[MarkP]

I had created this issue before creating an account. If you could please change this user to the reporter of the issue.

[Bartosz Gilewski]

Hello,

To analyze your problem we need JIRA logs. Could you attach logs from the JIRA or send them to our mail [e-mail] ?

Information about where are the JIRA logs:

https://confluence.atlassian.com/pages/viewpage.action?pageId=213526227

Unfortunately I am not able to change the reporter.

[MarkP]

I am still waiting for an Admin to provide the logs for me. Unfortunately our Jira server is located at a different location and I do not have access to it.

It does appear that even though the scheduled issues are not showing up they are still working. This is an even worse situation for me as I cannot change these scheduled issues and see what it is I actually have scheduled.

We have decided to migrate Jira to our location and will administer it here at our location. We were planning to do a full migration. Can you provide any advise on selectively excluding any tables specific to The Scheduler so that nothing that was previously done with The Scheduler gets migrated. Then we will purchase a full license and install the plugin and recreate all of the shceudled issues and hope this issue does not happen again.

[Bartosz Gilewski]

We are currently working on this issue. This problem might be affected with the current version of the plugin. We have received other report about this error with the logs, but the logs from your instance will be useful.

If you want to access created Scheduled Issues, you can downgrade The Scheduler to 3.2.7 version by uninstalling current version and installing 3.2.7 (all Scheduled Issues will remain in system and should be accessible in that version).

[MarkP]

There does not appear to be a way of installing an older version of the plugin. After I uninstall it I can only install it. There is not a prompt to select a version, it just automatically installs the latest version. Could you please provide specific instructions on installing an older version?

[MarkP]

I googled it and was able to rollback to 3.2.7. My scheduled tasks did show up again. I will send a reminder to my systemadmin to retrieve the logs for me. Thank you,

[Tomasz Witkowski]

Hi Mark,

We have just released new 3.2.10 version of The Scheduler on marketplace. Could you please upgrade your plugin and let us know If it resolved your issue?

Best regards.

[MarkP]

Rolling back my version to 3.2.7 appears to have resolved my issue. I did go ahead and upgrade to 3.2.10 and all of my scheduled issues remained intact. I was call my issue resolved. Thank you for your help.