Error while viewing jobs list

[Former user]

When I click on View Jobs I get the following exception error: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getIssueJobBeans' in class pl.com.tt.jira.plugin.thescheduler.action.issuescheduler.ViewIssueJobsAction threw exception java.lang.NullPointerException at templates/plugins/thescheduler/issuescheduler/viewissuejobs.vm[line 246, column 59] (etc....)

License details: 25-user academic license, Standard, expires 11/Aug/2016 License status: Valid

[jost]

Hello,

To analyze your problem we need some more information. Could you please write which version of TSP are you using? It will very helpful if you could send us log file or piece of contains error you described. Please send it on our email: [e-mail]

Here you can find information about log file:

https://confluence.atlassian.com/pages/viewpage.action?pageId=213526227

Regards,

Jacek Ostrowski

[Agent Tom]

Hi, thank you for your answer, following some further details.

I'm using TheScheduler version 2.6.4 on Atlassian JIRA v5.2.10#853-sha1:c0ba268.

To reproduce the problem I just need to go to "View Scheduled Issues" (at /secure/ViewSchedulerProjects.jspa ) and then click on "View Jobs". Instead of the job list I get a very long exception message (which I'm sending you by e-mail). If I go to "Restore Scheduler Data" (at /secure/RestoreSchedulerData!default.jspa) select a former backup file and click on Restore, I get a System Error along with another Exception (which I'm sending by e-mail too).

It all started when I tried to add a new Job after a couple of months, I might have created it partially or maybe the session expired... Now I see this job must have been saved somehow, because in the "View Scheduled Issues" I see tha number of Jobs has increased by one. Another thing that changed during these couple of months is that I updated the "Support Tools Plugin".

I already tried: - stop/start JIRA - reboot the server - uninstall the Support Tools Plugin update

Should you need License details of Jira and of TheScheduler plugin please let me know.

Many thanks in advance, Thomas

[jost]

Further conversation is continued by email.