TheScheduler Add-on no longer displays sheduled call in the JIRA project

[Former user]

We have JIRA Service Desk and TheScheduler add-on. For some reason our scheduled calls have disapeared. We can add a new call, but it when we add it, is does not display in the Scheduled calls page within the Project Site.

JIRA = 6.3.14 Service Desk = 2.3.6 TheScheduler = 3.2.9

We are awaiting our full license, and are currently on a temporary license for TheScheduler.

We have also noticed the one teams scheduled calls are still being logged but the other teams are not! Neither show in the Scheduled calls list.

[jost]

Hello,

Please to update The Scheduler Plugin to the newest version avaiable for your JIRA (TSP 3.2.13). This could fix your issue. You could all version hstory on:

https://marketplace.atlassian.com/plugins/pl.com.tt.jira.plugin.theschedulerpro/versions

Let us know if this helps you to resolve issue.

Regards,

Jacek Ostrowski

[jost]

Hello,

Were you able you resolve the issue? Do you have any other problems or questions about The scheduler?

Jacek

[jost]

Hi,

I will resolve this issue due to lack of response. Please feel free to reopen it if you have any questions or doubts.