Keep Timing out when opening PASS Websheet or Cube Viewer on UX

[Tat Seng Wong]

We’ve been struggling to get the login working after upgraded to PASS, and therefore needed your assistance desperately, so appreciate if you can spare some time to have a remote session with us and take a look.

We were pretty much forced to upgrade to PASS because we were having a critical issue that only PASS can resolve, we have tested PASS on our own environment with UX windows version and it is working fine, however the same not working on a Linux version.

Below are the environment at customer’s site:

1. TM1 + UX 2020.08 - Linux

2. TM1web PASS: v2.0.56 - linux, installed in a separate server

3. UX server can ping PASS server via 9510

4. instance.json, checked, 

5. No SSO/Integared login, TM1 native security

6. tm1web_config.xml, checked.

CrossDomainAccessList = "*"

LegacyUrlApiSessionDiscoveryEnabled = "false"

Below are the behaviour:

a) access PASS URL separately: OKAY login

b) access UX with embeded PASS websheet/cube view: no errors, but keep poping-up time-out error

Below are our own environment which is using Windows:

1. UX 2020.08

2. PASS v2.0.57

All same settings, working normally

[Scott Wiltshire]

Removing milestone: 2020_Q4 (automated comment)