Being logging out from UX automatically

Issue #332 resolved
Tse Wai Cheong created an issue

Describe the bug
I have updated the UX to version 2021.07 FP1 and encounter the login problem.

We could login to the UX at first. But then we would be logout after a while, usually when clicking edit mode or when recalculating the data. And it appears "Native TM1 Authentication is not allowed". Seems like the assess to the instance is not stable.

We have checked the instance.json and tm1s.cfg to the UX installation guide and seems there is no missing things

There are several points we have observed.

  1. Although it has the login problem, we could run the UX and use it normally for a short period of time
  2. The issue usually happen when clicking the edit mode or recalculating/ loading the data.
  3. We have tried to clear the cache and cookies in the chrome and re login, but it seems not working
  4. Normally, we have no problem with login to TM1web and Arc. But sometime when we have the problem and we want to login the TM1web, it may appear 'login failed'

Other details:
IntegratedSecurityMode=5

Component

Login

To Reproduce

  1. Go to ‘Apliqo UX’
  2. Click the dashboard like ‘Headcount Plan’
  3. Click ‘Edit mode’/ Or sometime even don't click anything it would go to step 4
  4. Being logout and appear "Native TM1 Authentication is not allowed"

Component
App

Desktop (please complete the following information):

  • ApliqoUX Version: [2021.07] - TM1 Version: [11.7.0.42] - Browser [Chrome]

Comments (8)

  1. Log in to comment