UX Failed to return data intermittently

[Tat Seng Wong]

Appears to be lost in connection, in order to resolve this is to close the browser fully and re-open, closing a single browser tab does not work neither.

The reason of connection lost is unpredictable, network is very healthy, confirmed it is not a network issue, we have not experienced any similar problem on other TM1 related thin clients (eg. TM1Web, Arc, Pulse, PAW)

[Ada Trajer]

Hi Tat, could you provide a bit more details that could help me investigate this issue, for e.g. does it happen for all the users, is it happening for specific views / dashboards, exact ux version?

[Tat Seng Wong]

Hi Ada, I have also posted in the forum, https://forum.cubewise.com/t/ux-failed-to-return-data-intermittently

The version we are using is 2022.06.00 FP1

The dashboard is part of a wizard

We can get into a call together and show you, however, this happens intermittently, not always replicateable, but frequent enough that it is already getting attention from the customer’s IT requesting an explanation.

[tomer ganz]

please update to latest UX version and let us know if you are still facing the issue

[Scott Wiltshire]

Removing milestone: 2022_Q4 (automated comment)