Export to PDF for large report does not work

[Cindy]

We have a larger report (38 columns and 55 rows) and when trying to export to PDF I get the following error:

2024-01-23 09:14:21 com.cubewise.servlets.PrintChromiumServlet WARN PrintChromiumServlet:182 - Unable to print so retrying again in a second...
2024-01-23 09:14:21 com.cubewise.scheduler.pojo.ChromiumWebSocketEndpoint ERROR ChromiumWebSocketEndpoint:73 - WebSocket CLOSED

I do not get this error when exporting our smaller reports, and when I delete some columns from the report I do not get this error, so I assume it must be a volume/timeout problem. Any suggestions on settings to review to resolve this? Note that I do not experience this problem in our gamma environment which has the same report and which is on the same version of Apliqo.

[Ada Trajer]

Hi Cindy, the issue is currently investigated. We will try to replicate this on our end and get back to you regarding the settings that might need an update.

[Cindy]

Thanks Ada, happy to set up a working session with screenshare if needed

[tomer ganz]

this has been fixed

adding

in addtion - the following settings needs to be updated in the settings.json file "printerPauseBeforePrint": 1000,

[Cindy]

Hi Tomer, I’m still seeing this issue on the latest version and I have that parameter set to 4000