- changed status to open
Export to PDF for large report does not work
We have a larger report (38 columns and 55 rows) and when trying to export to PDF I get the following error:
2024-01-23 09:14:21 com.cubewise.servlets.PrintChromiumServlet WARN PrintChromiumServlet:182 - Unable to print so retrying again in a second...
2024-01-23 09:14:21 com.cubewise.scheduler.pojo.ChromiumWebSocketEndpoint ERROR ChromiumWebSocketEndpoint:73 - WebSocket CLOSED
I do not get this error when exporting our smaller reports, and when I delete some columns from the report I do not get this error, so I assume it must be a volume/timeout problem. Any suggestions on settings to review to resolve this? Note that I do not experience this problem in our gamma environment which has the same report and which is on the same version of Apliqo.
Comments (6)
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reporter Thanks Ada, happy to set up a working session with screenshare if needed
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- changed status to resolved
this has been fixed
adding
in addtion - the following settings needs to be updated in the settings.json file "printerPauseBeforePrint": 1000,
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- changed status to open
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reporter Hi Tomer, I’m still seeing this issue on the latest version and I have that parameter set to 4000
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- changed status to resolved
Issue has been fixed. Currently waiting on confirmation from your end.
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Hi Cindy, the issue is currently investigated. We will try to replicate this on our end and get back to you regarding the settings that might need an update.