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TM1 Server crashed with Apliqo UX usage
Hi a client is using Apliqo UX (2023.05 FP1) with TM1 (2.0.9.7) . The server crashed after long running UX threads that could not be cancelled. The localhost_access_log file showed over 300k rows of activity. Most was from a single IP address and about 100 records per second. Pulse showed the memory increasing. It looked to keep going until the server crashed.
Unable to reproduce the issue.
It was not easy to pinpoint the activity at the time as the Application log cube seemed to be in the local time of the user and there are users in different time zones.
Is there a way to cancel requests / log off users in UX? The user could not be logged off / cancelled from Pulse.
What do the numbers at the end of the request indicate - the size of response / number of cells?
xx.xx.xxx.xxx - - [08/May/2024:07:05:40 +1000] "POST /TM1_UX/api/dbr/batch HTTP/1.1" 200 239
xx.xx.xxx.xxx - - [08/May/2024:07:05:40 +1000] "POST /TM1_UX/api/dbr/batch HTTP/1.1" 200 239
xx.xx.xxx.xxx - - [08/May/2024:07:05:40 +1000] "POST /TM1_UX/api/dbr/batch HTTP/1.1" 200 321
xx.xx.xxx.xxx - - [08/May/2024:07:05:40 +1000] "POST /TM1_UX/api/dbr/batch HTTP/1.1" 200 239
xx.xx.xxx.xxx - - [08/May/2024:07:05:40 +1000] "POST /TM1_UX/api/dbr/batch HTTP/1.1" 200 321
xx.xx.xxx.xxx - - [08/May/2024:07:05:40 +1000] "POST /TM1_UX/api/dbr/batch HTTP/1.1" 200 321
Not sure what component, milestone to select in the ticket.
Comments (4)
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Dear Roy, please contact us via email as we need more information from your end.
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My email: jcorte-real@cubewise.com
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Hi Joana,
I sent you an email, I will take this over from Roy, thanks!
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Dear Roy, Thank you for the input. Issue is under investigation.