Mailroom doesn't work anymore

[Joey Wang]

Emails sent to the email address of the room don't show anymore. When we try to double check the email address by typing '/mailroom', no email address shown in the room.

[Robert Bergman]

Sorry, I'll try to resolve this ASAP. Someone is repeatedly sending an email that's crashing the server -- once I can figure out why it's dying I'll deploy a fix.

[Robert Bergman]

Actually, it seems to be a problem with the database provider. I am reaching out to the db vendor.

[Robert Bergman]

I've tracked down the database issue, but restoring service could take another day or two yet. Apologies for the disruption of service.

[Jonathan Hult]

It is a free service. We appreciate you developing and maintaining it. We also appreciate your quick response and action.

[Chu-Siang Lai]

Waiting for your good news.

Thank you, Bob.

[Ryan Boochard]

Thank You for keeping up with it and letting us know. I tried to install the mailroom integration in a room on the 11th and it appeared to work but them I kept getting "Error There was a problem installing the integration"

[Andrew Lane]

We're experiencing this issue as well. Thanks for your work on this.

[Robert Bergman]

Ok, the database is restored and is catching up with the backlog of emails right now. You may experience an influx of old email as the backlog is cleared. Hopefully the service will stabilize now that it's back online, but let me know if it has issues again. I'll keep an eye on it as well.

Note that I may end up reducing the retention period somewhat (to less than a week) in response to this outage, but no decision on that just yet. The full reasons for the outage are somewhat complex, but are rooted in the db size growing beyond capacity.

[Joe Goldberg]

Thank you!

[Joey Wang]

Great job, Bob. Thank you for the fix.

[Chu-Siang Lai]

It's working! Thank you very mush. :)

[Andrew Lane]

[Ryan Boochard]

Thank you Bob