Mailroom Emails Not Working

[Kristopher Groeneveld]

We have not been getting any emails to our Hipchat Room via mailroom since yesterday afternoon. I just tested as well and I dont see it coming through. Can you confirm if there is an issue?

[Gavin Brown]

I concur. We are also not getting any emails from mailroom. It appears to be an issue with atlassian's mailserver.

in.mailroom.hipch.at is reporting "Relay access denied" for all our messages

Dec 31 14:22:08 mail postfix/smtp[31375]: 7F5141CA0A7: host 30897797.in1.mandrillapp.com[52.36.64.127] said: 454 4.7.1 <[e-mail]>: Relay access denied (in reply to RCPT TO command)
Dec 31 14:22:09 mail postfix/smtp[31375]: 7F5141CA0A7: to=<[e-mail]>, orig_to=<[e-mail]>, relay=30897797.in1.mandrillapp.com[52.35.107.200]:25, delay=1.6, delays=0.11/0/1.4/0.17, dsn=4.7.1, status=deferred (host 30897797.in1.mandrillapp.com[52.35.107.200] said: 454 4.7.1 <[e-mail]>: Relay access denied (in reply to RCPT TO command))

I understand this is an "unsupported" plugin however it would be very useful for us to have alerting over the festive period! Thanks

Gavin

[Robert Bergman]

Found the cause of the issue, looking into a solution. Sorry for the disruption.

[Robert Bergman]

@gavinbrown_lingo You probably want to delete that room address from your comment, BTW.

[Robert Bergman]

Mailroom is working again. The backlog of emails from the last day or so is currently being processed, so expect some throttled batches from that period to be coming through until it catches up again. Also, new messages will be delayed until the backlog is cleared. Usually the catch up doesn't take more than a few hours, but please give it some time to settle down.

[Anjaneyulu Yarrapothu]

We are seeing same issue now.