Assignee search doesn't find users

[Brian Murrell]

I am trying to enter an issue in Jira. Everything goes smoothly until I have to assign it to somebody. First of all there isn't a "assign to me" option. There should be.

But moreso, I click in the field and am prompted to type to search. So I enter my own userid. It says Loading and doesn't find me and just says Type to search again. Assignee is required so I can't complete the issue.

Extension version: 2.1.4
VS Code version: Code 1.39.2 (6ab5985, 2019-10-15T15:33:40.634Z)
OS version: Linux x64 5.2.15-200.fc30.x86_64

[Jonathan Doklovic]

@Brian Murrell Can you do the following to help with debugging?

• Open the issue in question and then use the command palette to open “Web Developer Tools”, then do the search again and see if there are any errors in the developer tools console

• From the command palette open “Preferences: Open Settings (UI)” and search for “level”, find the “Atlassian Output Level” and switch it to debug

  • In the bottom pane, go to the output tab and in the select box on the right choose “Atlassian”
  • Try the search again and see if there are any errors in the output panel

• If no errors are reported in those two places, open the “Preferences: Open Settings (UI)” again and search for “curl”

  • Find Atlassian Enable Curl Logging and check the box.
  • Run the search again. In the bottom output panel, you should now see curl commands that are the search requests.
  • Copy one of those commands and run it in a terminal and see what the results are

Thanks!

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[Brian Murrell]

1. Nothing in the _web developer tools_.
2. (lines 4-7 appeared for each letter typed in the assignee search)

[2019-11-05 16:12:03:174] Online check attempting to connect to http://atlassian.com
[2019-11-05 16:12:03:174] Online check attempting to connect to https://bitbucket.org
[2019-11-05 16:12:03:996] Online check connected to http://atlassian.com
[2019-11-05 16:12:37:230]  Error: error posting comment: Error: Request failed with status code 404
[2019-11-05 16:12:37:232]  Error: error posting comment: Error: Request failed with status code 404
[2019-11-05 16:12:37:583]  Error: error posting comment: Error: Request failed with status code 404
[2019-11-05 16:12:37:585]  Error: error posting comment: Error: Request failed with status code 404
[2019-11-05 16:12:37:908]  Error: error posting comment: Error: Request failed with status code 404

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[Brian Murrell]

Never mind. Our corporate security department disabled the REST API.

[Jonathan Doklovic]

Ah, OK. I’ll mark this as resolved then. Thanks for debugging though!