JIRA Issues not working anymore

[Fabrizio Rizzonelli]

Hello,

Starting yesterday, I’m unable to use Jira integration in VSCode. All of a sudden, my issues filters are not working anymore and I’m getting the following error:

JQL Error
"Error: cannot get client for: Jira"

Already tried to reboot VSCode, machine and re-authenticate myself to Jira and Bitbucket

Best regards,

Fabrizio

[Jonathan Doklovic]

Hi @Fabrizio Rizzonelli

Could you please update the Atlassian extension to the latest version? We recently released a new version with a completely rewritten JQL editor.

Let me know how it goes!

[Fabrizio Rizzonelli]

Hi @{557057:3695b794-cde3-43a2-99aa-c0fc6151b754}

I’ve updated the extension, still same error. I can see new UI and everything, but JQL editor isn’t working. I can’t save any filter, every time I type something in JQL section, an infinite loader appears and the message “cannot get client for: Jira” as a red box at the top of the window..

[Jonathan Doklovic]

@Fabrizio Rizzonelli Sounds like there’s an issue with your authentication. Can you please:

• Log out of Jira
• Open your keychain and delete any entries whose names are like: atlascode*/jira
• Restart VSCode
• Re-auth with Jira

Let me know if that helps. Thanks!

‌

[Fabrizio Rizzonelli]

Hi @{557057:3695b794-cde3-43a2-99aa-c0fc6151b754}

I can confirm your resolution steps worked

Thank you!

[Jonathan Doklovic]

Awesome! Glad you got it working again.

[Felipe Vignon de Castro Rios]

@{557057:3695b794-cde3-43a2-99aa-c0fc6151b754} I’m getting this same error, but I’m working on windows/wsl.
I’m not sure how to “open my keychain” here, can you help me out?

[Nick Rundquist]

On Windows the credentials are stored in Credential Manager. You can search for it in the search bar or find it in the control panel at Control Panel > User Accounts > Credential Manager