Due date filed throwing error
Issue #23
resolved
The projects associated with Due date field we are getting error “Error rendering 'over-due-custom-field'. Please contact your Jira administrators.“ Please take it as a priority and do the needful.
Comments (9)
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- changed status to open
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reporter
Hi Labs,
We are using Jira Software Version 8.13.18 and Due date indicator version 2.0.1.
When did this issue start occurring? Answer: We got to know from 8/15/2022 For example, did you recently upgrade Jira or the app? My answer is No
Please check and do the needful. Thank you
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@Reddy, Maha Lakshmi could you please raise a support ticket at the link provided along with the support zip for your instance. Thank you.
Could you also confirm if this is occurring on all Jira issues or specific issues?
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Hello I was assisting Lakshmi on our end. This error is for all tickets using the plugin. Submitting a support ticket from the marketplace listing for the app brought us here directly. Please advise how we may differently submit the support request. I will pull the support zip and share it once i know I am working with the correct place for support.
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@Dawn Cooper Lakshmi has created a support ticket with the link we have provided. Could you please upload the support zip on the same ticket? https://decreelabs.atlassian.net/servicedesk/customer/portal/3/CSP-2
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its all good I just figured it out. we can close both tickets. it was a configuration on the custom field. Can you close the CSP-2 I am not getting logged in for some reason
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That's great to hear @Dawn Cooper. Will close the issues. If you were happy with our responses please consider leaving a review at https://marketplace.atlassian.com/apps/1211354/due-date-indicator?hosting=server&tab=reviews&embeddedTab=true#write-review
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- changed status to resolved
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Hi @Reddy, Maha Lakshmi , we will look into this as a priority. So we can easily contact you and review the logs, could you please raise a support ticket at https://decreelabs.atlassian.net/servicedesk/customer/portal/3/group/4/create/17 and include your log files.
Also please let us know which version of the app are you using? When did this issue start occurring? For example, did you recently upgrade Jira or the app?