Changing order status from on-hold to processing/complete does not send email for appointment

[Janez Svetin]

see here: https://bizzthemes.com/forums/topic/appointment-with-status-paid-comfirmed-doesnt-send-customer-the-email/

To recreate this issue: - create a new appointment through front end, select BACS payment and do the checkout - go into admin and change the status of the order from on hold to processing or complete - relating appointment will be changed to paid/paid & confirmed but the user will not get email for the new appointment - changing status manually for the appointment to paid/paid & confirmed does correctly send the email

[Željan Topić]

Fixed with 3.0.8

[Valentina R]

This email is only sent to the Admin and Staff member, but not the customer. Is this how it's supposed to work?

[Željan Topić]

After completion, only reminder emails are scheduled for the appointments, not sure which other appointment email should be sent here?

[Valentina R]

I thought that customers would receive an email about the appointment (with .ics) after the order is marked as confirmed. Something like the one the admin and staff members get.

[Željan Topić]

Order doesn't have "confirmed" status. However, when appointment status is set to confirmed, customer does receive an appointment confirmation email.

[Valentina R]

My bad, I meant order complete. When BACS is set as 'complete', the appointment status goes to 'Paid' and customer doesn't receive the appointment email.

[Željan Topić]

I understand the confusion here, but there is no appointment email sent for completed/paid orders. The only appointment email customer receives is Reminder and Confirmation email. Confirmation email is only sent for appointments that require admin/staff confirmation prior to appointment. Customer still receives all order emails, where appointment data is clearly shown. Let me know what are your suggestions here and I'll examine it.

[Valentina R]

Ok.

The only problem I have now is that customers don't get the .ics to store in their calendars. The only time they get it is when a reminder is sent - which can be sent 1 hour before the appointment which doesn't make it really useful. That's why I think either somehow attaching .ics for all appointments in the Order complete email or sending a new email for every appointment after the order has been maker as completed would come handy. That's just my point of view.

[Željan Topić]

I'll see how .ics files can be attached to all completed orders, where appointments are present. I don't want to create a new email just for this purpose as it would be redundant.

[Valentina R]

I understand. Thanks for looing into it.