Not recording some calls

Issue #1182 resolved
Former user created an issue

I have been using ACR for 6 months. It works great.

I just noticed today, however, it didn't record the call I just got off.

It was running at the time.

It recorded all my calls from yesterday.

I'll admit I don't usually check immediately for the recording, is it possible that there is a delay in it showing up inside the app or something?

Thanks

Comments (13)

  1. copluk repo owner

    There would not be any delay. If you have not received any errors then it is not recorded or acr was closed. Make sure you are not using any battery saving apps

  2. CKosik

    ACR was definitely running. I went to look for the recording immediately after the call. I am running a battery saver, however.

    Question: Does ACR incorporate multiple components? That is, is it possible that my battery saver closed a dependent component (and even though ACR appeared to be running the closed component caused the call to be missed)?

    Thanks! Great App.

  3. Patrick Cresham

    Hi, it won't record for me either on an Vodafone Smart ultra 6 since i got an Android 6 update.

  4. copluk repo owner

    <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> </head> <body text="#000000" bgcolor="#FFFFFF"> Some phones have "Power saving" or "Battery saver" options under Phone Settings. Open it and add ACR to "Protected apps". <p style="-qt-paragraph-type:empty; margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px;"><br> </p> <p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px;">See <a class="moz-txt-link-freetext" href="https://bitbucket.org/copluk/acr/issues/607">https://bitbucket.org/copluk/acr/issues/607</a> for how to on few phones</p> <p style="-qt-paragraph-type:empty; margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px;"><br> </p> <p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px;">Also remove memory cleaning apps if you have any</p> </body> </html>

  5. Patrick Cresham

    Hi, thanks for that. I should have said, it records my side, but not the person I'm calling. I've tried the auto settings for my phone but no joy

  6. copluk repo owner

    Please go to ACR Settings, tap on the ACR version information at the bottom and then tap on the Debug logging, enter password "letmedebug", tap on Start. Make a test call, end your call. Come back to Debug logging and tap on Stop and finally tap on Send to send it to me Thanks

  7. Patrick Cresham

    yea, the one on Play wasn't working so googled for another. Reinstalled the play version so generate log. I'll send them on.

    6\/7","audioSource":"MIC","recordingFormat":"M4A","incomingRecordingDelay":"1","outgoingRecordingDelay":"1"},{"title":"One Plus 1\/2 Android 5","audioSource":"VOICE_CALL","recordingFormat":"3GP 05-24 10:41:27.496 W/System.err( 5125): at org.json.JSON.typeMismatch(JSON.java:111) 05-24 10:41:27.496 W/System.err( 5125): at org.json.JSONObject.<init>(JSONObject.java:160) 05-24 10:41:27.496 W/System.err( 5125): at org.json.JSONObject.<init>(JSONObject.java:173) 05-24 10:41:27.496 W/System.err( 5125): at biw.a(DeviceConfig.java:38) 05-24 10:41:27.496 W/System.err( 5125): at bix.a(DeviceConfigJsonUpdaterTask.java:63) 05-24 10:41:27.496 W/System.err( 5125): at bix.doInBackground(DeviceConfigJsonUpdaterTask.java:31) 05-24 10:41:27.496 W/System.err( 5125): at android.os.AsyncTask$2.call(AsyncTask.java:295) 05-24 10:41:27.496 W/System.err( 5125): at java.util.concurrent.FutureTask.run(FutureTask.java:237) 05-24 10:41:27.496 W/System.err( 5125): at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:234) 05-24 10:41:27.497 W/System.err( 5125): at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1113) 05-24 10:41:27.497 W/System.err( 5125): at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:588) 05-24 10:41:27.497 W/System.err( 5125): at java.lang.Thread.run(Thread.java:818) 05-24 10:41:27.571 I/System.out( 5125): [CDS][yangbo10195834]connect finishTimeMs=1495618897570, currentTime=1495618887571, remainingTimeoutMs=9999 05-24 10:41:27.785 V/RenderScript( 5125): 0xb8a7bfd0 Launching thread(s), CPUs 8 05-24 10:41:28.249 V/BoostFramework( 5125): BoostFramework() : mPerf = com.qualcomm.qti.Performance@f9d54cd 05-24 10:41:28.249 V/BoostFramework( 5125): BoostFramework() : mPerf = com.qualcomm.qti.Performance@961c182 --------- beginning of system 05-24 10:41:33.158 E/ActivityThread( 5125): Performing stop of activity that is not resumed: {com.nll.acr/com.nll.acr.activity.MainActivity} 05-24 10:41:33.158 E/ActivityThread( 5125): java.lang.RuntimeException: Performing stop of activity that is not resumed: {com.nll.acr/com.nll.acr.activity.MainActivity} 05-24 10:41:33.158 E/ActivityThread( 5125): at android.app.ActivityThread.performStopActivityInner(ActivityThread.java:3465) 05-24 10:41:33.158 E/ActivityThread( 5125): at android.app.ActivityThread.handleStopActivity(ActivityThread.java:3550) 05-24 10:41:33.158 E/ActivityThread( 5125): at android.app.ActivityThread.access$1200(ActivityThread.java:150) 05-24 10:41:33.158 E/ActivityThread( 5125): at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1373) 05-24 10:41:33.158 E/ActivityThread( 5125): at android.os.Handler.dispatchMessage(Handler.java:102) 05-24 10:41:33.158 E/ActivityThread( 5125): at android.os.Looper.loop(Looper.java:148) 05-24 10:41:33.158 E/ActivityThread( 5125): at android.app.ActivityThread.main(ActivityThread.java:5417) 05-24 10:41:33.158 E/ActivityThread( 5125): at java.lang.reflect.Method.invoke(Native Method) 05-24 10:41:33.158 E/ActivityThread( 5125): at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:726) 05-24 10:41:33.158 E/ActivityThread( 5125): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:616) 05-24 10:41:38.231 V/BoostFramework( 5125): BoostFramework() : mPerf = com.qualcomm.qti.Performance@aa00ca7 05-24 10:41:38.232 V/BoostFramework( 5125): BoostFramework() : mPerf = com.qualcomm.qti.Performance@a2a7554 05-24 10:41:38.443 D/OpenGLRenderer( 5125): endAllStagingAnimators on 0xb8a637d8 (ListView) with handle 0xb82e31d0 05-24 10:41:39.885 V/BoostFramework( 5125): BoostFramework() : mPerf = com.qualcomm.qti.Performance@9dc289c 05-24 10:41:39.885 V/BoostFramework( 5125): BoostFramework() : mPerf = com.qualcomm.qti.Performance@bc502a5 05-24 10:41:39.891 V/BoostFramework( 5125): BoostFramework() : mPerf = com.qualcomm.qti.Performance@1d13288 05-24 10:41:39.892 V/BoostFramework( 5125): BoostFramework() : mPerf = com.qualcomm.qti.Performance@a82421 05-24 10:41:39.902 D/[ACR 23.7] ACR(15284):

  8. cat bueno

    ACR isn't recording all of my calls. It asks if I want them saved. I click YES then, they're not in my folder. It's very important that I get ahold of these recordings and record.

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