[KB] ACR recording doesn't include contact name

Issue #1226 resolved
copluk repo owner created an issue

ACR uses special naming convention. See our support article for details here

However, this does not mean you cannot have contact names in ACR recordings. ACR provides two different ways to export/backup it's recordings.

  1. Select few recordings by tapping on contact pictures on ACR, hit three-dotted menu on top, and select Backup. Recordings will be exported to ACRCallsBackup folder on phone the storage.

  2. Connect your device to your local Wi-Fi network, go to ACR Cloud services and open Web Access. You can now open the address shown to download your recordings with contact names to your computer. Web Access feature is only active while you have it open and only accessible from your local network.

Comments (3)

  1. Yarnea Srl

    This is the best application that I tested untill now!! Unfortunately, the recording files doesen't include contact name and for my job is very important. A lot of recordings should be directly filtered from my pc connected to smartphone. And it is imposible to see imediately the recordings that I need to review. Please let me know if it is possible to change something on the next versions regarding contacts name included in recording files. Thanks!

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