No recording on incoming calls

Issue #1261 resolved
Shane Comeau created an issue

Since I started using "Fingerprint" as my security to lock/unlock my Samsung Galaxy Note4 the ACR app does not record incoming calls. Other than that, the app works as it should. Thank you for your time and consideration with this matter.

Comments (4)

  1. copluk repo owner

    It should not affect anything. Are ACR notifications enabled? Do you get any errors? Does scr notification blinking during an incoming call? Have you got any excluded numbers or changed recording mode?

  2. Shane Comeau reporter

    ACR notifications are enabled. I get no errors. There is no ACR blinking during an incoming call. I have no excluded numbers and have not changed the recording mode.

  3. copluk repo owner

    Please go to ACR settings and tap on version then tap on Debug and enter letmedebug as password. Make a call to your phone while debug is enabled, come back open debug logging and select send to send debug logs to me.

    Make sure you reference to the issue in your new email so I would know for what to look

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