[KB] Samsung Android 8 call recording issues (S9/S8/S7/Note8 and others)

Issue #1839 resolved
copluk repo owner created an issue
Phone name Issue Workaround
S8/S8+ Int. No issues
S9/S9+ Int. No issues
S8/S8+ Americas & Hong Kong No issues
S9/S9+ Americas & Hong Kong No issues
Note 8 Int. No issues
Note 8 Americas & Hong Kong No issues
S7 No issues
S7 Americas & Hong Kong No issues

Comments (77)

  1. steve

    @copluk which are the right parameters in Audio source and Format registration for a better success with S9+ exynos version? Thanks

  2. vasiljvasilev

    Thank you,finally the program is working correctly.Samsung Galaxy S8+ European version exynos processor.Audio source m4a,Format registration mic.

  3. Chinonway

    I wish to say a very big thank you to Copluk who has initiated this forum for the ACR issue related to Galaxy S9 plus. The problem of ACR on the phone has now been finally settled and I am really glad and appreciate the great work done by all the people involed in it. Congratulations to all.

  4. Jeff Owens

    I stopped tracking this issue since Samsung refused to engage and I returned my S9 and bought more accessories for my note 4. Firstly it appears congratulations are in order Secondly, disappointingly my provider has returned my S9, saying that a third party app is not valid reason to return Now I have a crucial question:, what is the likelihood that Samsung will find a way to block recording again and we are back to square 1?

  5. copluk reporter

    It is very possible that call recording might stop in the future. It is really a constant struggle.

  6. nallyvaico

    Some manufacturers such as Prestigio have implemented pre-installed call recording. Some may have too (am keeping Chinese in mind). Too sweet a feature to neglect.

    After the latest update my Note 8 works like a charm, settings are Voice Communication, 5 out 2 in.

  7. mvjunkie

    @eross1 I literally just installed it 5 minutes ago. Up until then ACR has been working fine for me.

  8. eross1

    I installed the G965FXXU1BRE5 / G965FOXM1BRE3 / G965FXXU1BRE3 update on S9+. The update provides the built-in recording of the phone. You can choose automatic or manual recording, and wether to save on local storage or SD card. However, if you use a third party app like ACR, the internal program does not work.

  9. limub

    I also installed the G965FXXU1BRE5/G965FOXM1BRE3/G965FXXU1BRE3 update on S9 +. Тhe built-in recording does not work when connecting Bluetooth in car

  10. newborec

    Czech Republic, new firmware update, native call recording doesn't work, ACR works perfectly. FW Version: G965FXXU1BRE5 / G965FOXM1BRE3 / G965FXXU1BRE3

  11. newborec

    @copluk: no, we don't have button. But they enabled third party call recording, because your app works great now. Before this update I heard only my side. FW version I added to previous comment. Settings in ACR: I chose this for Samsung with Android 8

  12. copluk reporter

    No they did not. We have found a workaround. ACR works fine but not because Samsung changed anything

  13. nallyvaico

    My Note 8 Snapdragon version works well, occasionally dropping the other side - maybe 1 in 6 calls

  14. copluk reporter

    <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> </head> <body text="#000000" bgcolor="#FFFFFF"> ACR has no issue on S9+. Unfortunately, no call recording app can record Wi-Fi calls or VOIP calls made with WhatsApp, Viber etc. It is technically impossible. <p style="-qt-paragraph-type:empty; margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px;"><br> </p> </body> </html>

  15. Gary Novosel

    Thanks for the quick response. I'm actually using WiFi calling through my router to ATT's network. So it's just ATT, with WiFi calling enabled. No third party apps. I'm guessing it's the same issue.

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