[KB] Samsung Android 8 call recording issues (S9/S8/S7/Note8 and others)

Issue #1839 resolved
repo owner created an issue
Phone name Issue Workaround
S8/S8+ Int. No issues
S9/S9+ Int. No issues
S8/S8+ Americas & Hong Kong No issues
S9/S9+ Americas & Hong Kong No issues
Note 8 Int. No issues
Note 8 Americas & Hong Kong No issues
S7 No issues
S7 Americas & Hong Kong No issues

Comments (77)

  1. Chinonway

    I wish to say a very big thank you to Copluk who has initiated this forum for the ACR issue related to Galaxy S9 plus. The problem of ACR on the phone has now been finally settled and I am really glad and appreciate the great work done by all the people involed in it. Congratulations to all.

  2. Jeff Owens

    I stopped tracking this issue since Samsung refused to engage and I returned my S9 and bought more accessories for my note 4.
    Firstly it appears congratulations are in order
    Secondly, disappointingly my provider has returned my S9, saying that a third party app is not valid reason to return
    Now I have a crucial question:, what is the likelihood that Samsung will find a way to block recording again and we are back to square 1?

  3. nallyvaico

    Some manufacturers such as Prestigio have implemented pre-installed call recording. Some may have too (am keeping Chinese in mind). Too sweet a feature to neglect.

    After the latest update my Note 8 works like a charm, settings are Voice Communication, 5 out 2 in.

  4. eross1

    I installed the G965FXXU1BRE5 / G965FOXM1BRE3 / G965FXXU1BRE3 update on S9+.
    The update provides the built-in recording of the phone. You can choose automatic or manual recording, and wether to save on local storage or SD card. However, if you use a third party app like ACR, the internal program does not work.

  5. limub

    I also installed the G965FXXU1BRE5/G965FOXM1BRE3/G965FXXU1BRE3 update on S9 +. Тhe built-in recording does not work when connecting Bluetooth in car

  6. newborec

    Czech Republic, new firmware update, native call recording doesn't work, ACR works perfectly. FW Version: G965FXXU1BRE5 / G965FOXM1BRE3 / G965FXXU1BRE3

  7. newborec

    @copluk: no, we don't have button. But they enabled third party call recording, because your app works great now. Before this update I heard only my side. FW version I added to previous comment. Settings in ACR: I chose this for Samsung with Android 8

  8. copluk reporter

    <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
    <body text="#000000" bgcolor="#FFFFFF">
    ACR has no issue on S9+. Unfortunately, no call recording app can
    record Wi-Fi calls or VOIP calls made with WhatsApp, Viber etc. It
    is technically impossible.
    <p style="-qt-paragraph-type:empty; margin-top:0px;
    margin-bottom:0px; margin-left:0px; margin-right:0px;
    -qt-block-indent:0; text-indent:0px;"><br>

  9. Gary Novosel

    Thanks for the quick response. I'm actually using WiFi calling through my router to ATT's network. So it's just ATT, with WiFi calling enabled. No third party apps. I'm guessing it's the same issue.

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