Can't play recorded calls on my LG G2

[Former user]

When I choose to play a recorded call, nothing happens. - I click a recorded call listing.

• I choose from the menu 'play recording'.

• I see the media payer. I click the pause button, it changes to play, but nothing happens. I click the play button and still nothing happens.

What do I do?

Thanks for your help!

[copluk]

Have you deleted recordings outside ACR? From Music player may be?

[LG-G2]

What recordings do you mean? Please elaborate.

[copluk]

any of ACR recordings

[LG-G2]

I have currently one ACR recording and it won't play. It was the 2nd try with the app. Earlier, I've made another test recording and deleted it.

[copluk]

Please send us a sample you can get our email by going it to ACR and tapping version at the bottom of ACr settings