ACR not recording

[Former user]

Hi, after upgrade my SM-G900F to 5.0 Lollipop the ACR stop recording my calls, on the 4.4.2 version everything was OK. Now it tells me that it was unable to record last call , and the record files are 0.0 Kb, I used MP4-HQ and noticed that only in this configuration ACR won't record calls. If its a bug try to fix it.

[copluk]

Could you please remove ACR reboot your phone and re-install ACR

[Roger Soweid]

I uninstalled ACR, rebooted my phone (HTC One M8) and reinstalled ACR but the problem still persists. It doesn't record conversations anymore. It worked fine until I upgraded to Lollipop yesterday. Anyone has any ideas as to how I can restore that function? Thanks a lot

[copluk]

HTC m8 stopped supporting normal call recording with Android 5. But there seems to be a way to get around this issue. We are investigating to see if we can achieve this with ACR.

In the meantime you might want to try other call recording apps.

I am sorry about this inconvenience but it is out of control. We have no way if knowing when a manufacturer makes undocumented changes.

[Roger Soweid]

Unfortunately it is still not working on the HTC One M8.

I uninstalled ACR, restarted the phone and reinstalled it again and it is still not recording calls.

Thank you

[copluk]

HTC M8 stopped supporting normal call recording with Android 5. But here seems to be a way to get around this issue. We are investigating to see if we can achieve this with ACR.

In the meantime you might want to try other call recording apps.

I am sorry about this inconvenience but it is out of control. Manufacturer make undocumented changes.