[KB] How to report issues

[copluk]

Please make sure you provide as many details as possible about the issue.

Such as:

• Your country
• Your ACR Recording settings (Recording format, Audio Source)
• Under which circumstances the issue occur
• Phone name and model
• Android version
• Exact issue or error.
• Screenshots if possible

[pastorpannier]

USA, m4A,

Robert Pannier, Android 8

So, here is what happened, I recorded a conversation with someone last night and when I went to listen and edit that conversation today it says that it is saved as an m4a file but it does not have the length and all of the other attributes. It does not show in my list of calls on the ACR either. When I try to listen to the call it just gives me a terrible scratching sound. Is there a way to retrieve this file?

I want to say add that I know the program was working. I used it earlier in the day to record a conversation and had no issues. It was just with last night’s call.