ACR either not playing back or just not recording

[s stave]

Hi,

I have a 2.3.6 version of Android and I downloaded ACR w/ no problem, however, after I recorded a call, I can't hear the recording. It looks like it recorded the entire call, but nothing plays back. Is there a any possible way to hear or retrieve this recording?? Need the recording for work

[copluk]

Please attach an example

[s stave]

Im sorry, how do I do that on here? I have it saved as a mp3 on my laptop

[copluk]

What is your phone name and model?

[s stave]

it's an old android. the galaxy s - version 2.3.6 - gingerbread

[s stave]

so is there anyway to fix this?

[copluk]

Not all phones support call recording. Remove any other call recording apps, disable noise cancellation features of your phone,reboot your phone and re-install ACR, set recording delay to 5 seconds and try again. Also please try all recording formats.

If nothing works, set Audio Source to MIC in ACR settings and use call recording with speaker