Cannot hear the other party - Samsung

[Former user]

Once installed, ACR makes the other party inaudible during calls. I make or receive a call and cannot hear anything, much less record anything. I have to switch off the app to make phonecalls. Other call recording apps cause the same problem. Can you tell me what i'm doing wrong? (Samsung GT s7580) Thank you

[copluk]

You are not doing anything wrong. It is your phone doesn't support call recording. Try setting recording delay to 5 seconds

[Vasile Tudorache]

Thanks. Did that, conversation goes mute after 5 seconds. It's annoying...

[copluk]

What is your phone name and model and Android version please

[Vasile Tudorache]

[copluk]

Not all phones support call recording. Remove any other call recording apps, disable noise cancellation features of your phone,reboot your phone and re-install ACR, set recording delay to 5 seconds and try again. Also please try all recording formats.

If nothing works, set Audio Source to MIC in ACR settings and use call recording with speaker

[Vasile Tudorache]

I found a solution after all, the phone allows recording from "mic" source, not "phone call". Thanks for the help!