Correspondent volume level very low

[Thibault Delauné]

Hi,

Since a few weeks, my correspondents volume level is very low while mine is fine. But when I installed the app (with licence purchased) the volume was good for both !?!

I tried several audio sources without success, auto stay the best choice (at least the less bad :-s ).

Please help me find what's going on.

I'm on a Motorola Moto X (XT1092) and ACR 30.2

[copluk]

Android version?

[Marcos Martínez]

Hi, copluk. Same to me here. My phone is a BQ Aquaris U2 5.2. My Android version is 7.1.2.

The problem doesn't exist before, some months ago. Now I can ear me perfecly but the other part is so low that sometimes I cannot recover it even with audio programs.

My version is the PRO, allways the last version available.

SOLVED! I change the configuration: -Format: 3GP -Audio origin: Automatic

Thanks.

Thank you very much.

[copluk]

Unfortunately there is an issue with Android 7.1.1/2 that prevents call recording working reliably. Our latest update was able to fix this in few phones but not on all. Try restarting your phone and set recording delay to 5 seconds.

We are still working on it and hopefully Android 8 update will fix it very soon

[Thibault Delauné]

Hi, I'm in Android 6.0

[copluk]

Some phones don't support call recording or stop supporting it after update. Remove other call recording apps, reboot your phone and re-install ACR, set recording delay to 5 seconds and try again.

If fails, go to Recording Issues menu and try settings according to your Android version and phone model