LG G4, Not recording

Issue #303 resolved
Jubal Ragsdale created an issue

Have used ACR with much success on my Samsung S5. Recently changed phones to the new LG G4 on Android 5.1. Have tried every audio source and can not get both sides of conversation. Any help would be appreciated..

Comments (6)

  1. copluk repo owner

    We don't have access to g4 but, please try this Remove ACR and any other call recording app Reboot your phone Re install ACR Set recording delay to 5 seconds and do not change any other setting Go to phone settings and disable "Voice Enhancement" or "Noise Suppression" and reboot.

  2. Jubal Ragsdale reporter

    Thank you for the speedy reply. That appears to have fixed the issue. FYI.. in my firmware, the setting is called 'advanced calling' and turning off HD calling.

    Thanks again..

    Jubal Ragsdale

    10-8 Video 'Digital Evidence Solutions' 888-788-1048 www.10-8video.com

  3. Jubal Ragsdale reporter

    OK. Enabled HD calling and had no audio from either side on the recording. Turned it back off and recorded fine. Could not find a setting regarding noise suppression or voice enhancement. Just HD calling. When I turn HD calling off, I get a warning that I can not do video calls without it. ᐧ

    Jubal Ragsdale

    10-8 Video 'Digital Evidence Solutions' 888-788-1048 www.10-8video.com

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