[KB] Using SD card on Android 4.4 and above with ACR 16.7 and above (App Data folder workaround)

Issue #524 resolved
copluk
repo owner created an issue

IMPORTANT WARNING


All of your ACR recording will be PERMANENTLY deleted if you use App Data folder workaround and uninstall ACR


But, there is a workaround on Android 5 and above. Apps are allowed to use App Folder path on SD card. We have resisted to this workaround because it is NOT SAFE and all recordings would be deleted if you remove ACR.

From ACR 16.7 and above you can use App folder Path to save ACR recordings to your SD card.

To set this up simply go to ACR > Settings > Recording >an tap on recording folder, navigate to your SD card by going UP then find

/sdcard/Android/data/com.nll.acr/files

folder and select it.

This folder might also be like

/extsdcard/Android/data/com.nll.acr/files

or

/storage/extsdcard/Android/data/com.nll.acr/files

or

/storage/SERIAL-NUMBER-OF-SD-CARD/Android/data/com.nll.acr/files

Please note that previous recordings will not be moved there, you can however move them manually with a file manager then go to ACR > Settings >General and select Db maintenance to import them

Comments (31)

  1. Howard Lintel

    Having specified /sdcard/Android/data/com.nll.acr/files does not work and in emails back and forth to NLL APPS about this the last recommendation I received was the following:

    Sd card is not actually external sd card. You need to go up on recording folder selection until you see SDcard and Cople of other entries. One of then should be either external sd card or some sort of numeric serial like folder name. And from there go to Android data

    Maybe you could you update this thread to indicate that /sdcard/Android/data/com.nll.acr/files will not always work apparently and provide alternative instructions which are specific paths as the one indicated here.

    Thank you.

  2. Howard Lintel

    Thanks for the rapid response. Having tried all the alternative paths which lead to /storage/.../Android/data/com.nll.acr/files, however, ACR still fails to record. I did not realize version 16.7 would be problematic with this device:

    /storage/sdcard1/Android/data/com.nll.acr/files results in "was unable to record" as soon as the call is initiated

    /storage/sdcard0/Android/data/com.nll.acr/files results in showing the recording is occurring while the call is in progress but then the error message "was unable to record" results upon completing the call

    /storage/emulated/0/Android/data/com.nll.acr/files results in not showing the recording is occurring or the "was unable to record" error message during the call. The "was unable to record" error message only appears at the end of the call.

    ACR v.16.5 used to be able to record at least to the phone memory, so how can that version be reinstalled?

    The Android version on this device is 5.1 and the hardware is a ZTE Z812 which is AT&T's entry level smart phone which they offer primarily as a pay-as-you-go device at a nominal cost though in this instance it's being used with a regular subscription plan.

    Regards.

  3. Howard Lintel

    I believe the default recording directory was /storage/emulated/0/ACRCalls. When this directory is specified the last successful recording appears and can be played back within ACR but ACR still fails to record. Let me know if I may have specified the wrong phone memory directory. Recording also failed after rebooting and the "was unable to record" error message appears immediately upon initiating call.

    I've also reinstalled v.16.7 more than once within the last few days since ACR stopped recording. V.16.7 recorded to phone memory immediately upon installation a few days ago but has not been able to record ever since regardless of which recording directory is specified. Maybe some configuration specification may be lingering even after the app is uninstalled and reinstalled which is preventing recording.

  4. Howard Lintel

    Could you please provide v.16.5 to re-install as we continue to figure out why v.16.7 is not recording on this device? This way the different versions could be installed for use or troubleshooting.

    The specs of this device were given in previous post: "The Android version on this device is 5.1 and the hardware is a ZTE Z812 (Maven) which is AT&T's entry level smart phone which they offer primarily as a pay-as-you-go device at a nominal cost though in this instance it's being used with a regular subscription plan."

    (See http://www.legitreviews.com/att-gophone-zte-maven-4g-no-contract-phone-review_169932 for review & specs)

  5. Diego Quintero

    @copluk can you confirm if I have synced data with cloud, and I delete the app, the recordings would also be deleted from cloud? I have marked "not" to delete recordings from cloud when I activated it, but, better to confirm.

    Thanks!

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