[KB] ACR is automatically closed on some phones

Issue #607 resolved
copluk
repo owner created an issue

Some phones have an option that automatically closes all apps when phone is on sleep mode. This prevents ACR from starting and recording when there is a call.

In order to avoid this issue, enable ACR notification and then find the power saving option on your phone, open it and add ACR to protected apps or disable optimization for ACR. It is usually under Phone battery settings.

This option might be called:

  • "Power saving"
  • "Batter optimization"
  • "Battery usage"
  • "App optimization"

Here are the screen shots from different phones showing power saving setting

Samsung:

samsung.jpg

Samsung ultra data saving:

ultra-data-saver.jpg

Huawei Android 6:

huawei_1.jpg huawei2.jpg

Huawei Android 7:

hu-nougat.jpg huawei2.jpg

XIAOMI:

XIAOMI has app lock feature in their MIUI Task manager, you need to lock ACR

XIAOMI.jpg

xomi2.JPG

Oneplus one/two/three Android 6/7:

Settings=>Apps=>Configure Apps=>Special Access=>Battery Optimization

oneplus.jpg

onelus2.jpg

ZTE:

zte.jpg

Lenovo:

Lenovo.jpg

Lemobile:

LEMOBILE_1.jpg

OPPO:

oppo1.jpg

Elephone

battery.jpg

Nubia

InkedNubia_LI.png

ASUS

asus.jpg

NOKIA

nokia-n3456.jpg

LENOVO

Lenovo.jpeg

CASPER

casper.jpg

INFINIX

INFINIX.jpg

REEDER

Reeder.jpg

Lemobile:

LEMOBILE_1.jpg

OPPO:

oppo1.jpg

Elephone

battery.jpg

Nubia

InkedNubia_LI.png

ASUS

asus.jpg

NOKIA

nokia-n3456.jpg

LENOVO

Lenovo.jpeg

CASPER

casper.jpg

INFINIX

INFINIX.jpg

REEDER

Reeder.jpg

Comments (45)

  1. Christopher Glen Racine

    My android 6.0.1 ZTE tempo with boost mobile has the free and pro version of acr. I am having trouble finding app protection under my battery settings. I was told by the owner of act app. To go on my phone settings and click on battery saver or battery optimization.Then I was told to click on app protection. Can you please tell me what to do to resolve this? Because I manually record calls. The record button only pops 10 to even 30 seconds in the call. Causing me not to be able to record the entire desired conversation. This is becoming frustrating to me. I am about to go on Google play and get my refund on this app. If I can't get it resolved. So can you please email me? Or contact my cell at (765) 624-1563? I would be greatly obliged to have you resolve this matter for me.

  2. Javedalishaikh

    Hello sir Iam using samsung note 3 And iam pro version holder also But...... this app not working properly in my set. Every after 7/8 minutes this app goes off. So what I do for this to maje continues. ....

  3. 4933ik

    Приложение установил платное, разговор записывает через раз и то не всегда

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