Kit Kat 4.4.2 update is causing ALL recording file formats to be corrupt

Issue #86 resolved
Isaac Turner created an issue

My phone (RazrM) updated from Jelly Bean on Saturday to Kitkat 4.4.2. After the update my recordings files are created but the will not play on the phone. When I transfer the files to my my PC each file is asking to update the codec. My recordings prior to the update plays on my phone and computer. 3gp and mp4

Comments (13)

  1. Isaac Turner reporter

    I received the ACR push update last night. I still have the same problem. It creates a corrupt file that will not play on the phone or PC.

  2. Isaac Turner reporter
    • changed status to open

    I received the ACR push update last night. I still have the same problem. It creates a corrupt file that will not play on the phone or PC.

  3. Isaac Turner reporter

    How is this issue, resolved?. Your program was working on my phone with Jellybean. Kitkat was installed and then your program was updated to 8.9 and it stopped recording the file. I paid for your program. I'm not using the free one. I called last week and talked with Motorola support and one of their tech developer's to inquire about the 'meth" of Motorola preventing phone recording apps from working on their phones. I was told by them that's not true. They told me that if your program was working with Jellybean it should work with Kitkat if the 3rd party developer updated his app correctly. For your info again. Jellybean, your program was working. With KitKat and your program 8.6 was working. THEN your program updated to 8.9 with Kitkat and NOT working?????

  4. Isaac Turner reporter
    • changed status to open

    How is this issue, resolved?. Your program was working on my phone with Jellybean. Kitkat was installed and then your program was updated to 8.9 and it stopped recording the file. I paid for your program. I'm not using the free one. I called last week and talked with Motorola support and one of their tech developer's to inquire about the 'meth" of Motorola preventing phone recording apps from working on their phones. I was told by them that's not true. They told me that if your program was working with Jellybean it should work with Kitkat if the 3rd party developer updated his app correctly. For your info again. Jellybean, your program was working. With KitKat and your program 8.6 was working. THEN your program updated to 8.9 with Kitkat and NOT working?????

  5. copluk repo owner

    Issue resolved because it is not related to ACR. It seems KitKat update has stopped supporting call recording on your phone.

    When manufacturer stops call recording support we have no way of enabling it or working around it

    Please try any other call recording app, they should not work either.

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