Corp Mask and Signatures no longer appear

[Former user]

Our corp uses Tripwire heavily for scanning, but today several members including myself are no longer able to see anything on the corp mask. However, some still can. I've validated that corp mask is set correctly, tried recreating tabs, nothing. Signature will appear only after you manually create one. Corp members who having working accounts report being able to see manually created signatures, but those who are broken cannot. Have tested on multiple browsers, on multiple computers.

Please let me know what other information I can provide.

[Kevin King]

Forgot to login. Have attached additional screenshot.

[Josh Glassmaker]

Please contact me via Tweetfleet slack or ingame (Daimian Mercer).

[Kevin King]

Thanks for your help earlier, unfortunately the problem has returned again. I have not entered any sigs since you last fixed it.

Uncaught TypeError: Cannot read property 'class' of undefined at Object.nodes (core.js:1481) at Object.draw (core.js:1673) at Function.chainMap.parse (core.js:2095) at Object.<anonymous> (core.js:1952) at i (jquery-3.1.1.min.js:2) at Object.fireWith [as resolveWith] (jquery-3.1.1.min.js:2) at A (jquery-3.1.1.min.js:4) at XMLHttpRequest.<anonymous> (jquery-3.1.1.min.js:4) core.js:1481

Uncaught TypeError: Cannot read property 'class' of undefined at Object.nodes (core.js:1481) at Object.draw (core.js:1673) at Object.redraw (core.js:1648) at Object.systemChange (core.js:2945) at HTMLAnchorElement.<anonymous> (core.js:5868) at HTMLBodyElement.dispatch (jquery-3.1.1.min.js:3) at HTMLBodyElement.q.handle (jquery-3.1.1.min.js:3)

[Josh Glassmaker]

Removed the errant signature again

[Kevin King]

Is there anything I can do to provide more information to help you track down the cause?

[Josh Glassmaker]

Is someone using an odd browser, like IE11? With nearly 50k accounts in Tripwire I would expect many ppl to run into this issue but its extremely rare it seems.

[Kevin King]

Polled several people and was unable to find anyone using much other than Chrome. No IE 11.

[Josh Glassmaker]

Let me know when it happens again - I can track down who added the bogus signature and go from there.

[Kevin King]

Happened again. This time I was jumping a jump bridge while I had a wormhole selected. I believe it broke as I jumped the JB, when it attempted to create a connection to the system I was going to erroneously.

core.js?v=0.8.2:1486 Uncaught TypeError: Cannot read property 'class' of undefined at Object.nodes (core.js?v=0.8.2:1486) at Object.draw (core.js?v=0.8.2:1678) at Object.redraw (core.js?v=0.8.2:1653) at HTMLSpanElement.<anonymous> (core.js?v=0.8.2:4884) at HTMLSpanElement.dispatch (jquery-3.1.1.min.js:3) at HTMLSpanElement.q.handle (jquery-3.1.1.min.js:3)

[Ashy]

@daimian Above ^

[Kevin King]

Unfortunately the bug has re-appeared:

• core.js?v=0.8.8:1486 Uncaught TypeError: Cannot read property 'class' of undefined
• at Object.nodes (core.js?v=0.8.8:1486)
• at Object.draw (core.js?v=0.8.8:1678)
• at Object.redraw (core.js?v=0.8.8:1653)
• at HTMLSpanElement.<anonymous> (core.js?v=0.8.8:4887)
• at HTMLSpanElement.dispatch (jquery-3.1.1.min.js:3)
• at HTMLSpanElement.q.handle (jquery-3.1.1.min.js:3)